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Last Update: Wednesday June 23, 2021

Key Idea: Enjoy The Problems

A leader's job description always includes:  solve problems.

Key Question:

A: 

Be thankful for new problems to solve.  As Norman Vincent Peale once said, "If you don't have any problems, get down on your knees and pray to God saying, 'What's the matter, Lord?  Don't you trust me anymore?'"

We've said here that your business will grow in proportion to the number of problems you solve for other people.  This simply means that at the core, business is about someone paying you to solve their problem.  And of course,  managing the operation that solves problems is full of potential internal problems.

The implication is that a leader must relish problem solving.  If not, he or she will be beat down and discouraged to the point that they have no creative energy to apply to the problem solving.

Think about it

What problem have you been sweeping under the rug?  Are you excited to go to the office every day?  Do you enjoy the challenge of facing new problems?  Are you burned out trying to fix the same old problems?  If so, what can you change so that you can have a new set of problems to solve?

Clip from: Angell & Phelps

Daytona Beach, Florida: As a boy, Dr. Alvin Smith would go into the local chocolate shop, Angell & Phelps, just to smell the candy -- he couldn't afford to buy any.  
 
That all changed in 1983; Dr. Smith bought the company. 
 
While he continues to practice medicine as a cancer specialist, his son Al, runs Angell & Phelps day-to-day. They have expanded from one location to four and do extensive mail-order.

Dr. Alvin Smith said, "This is potentially a business that could be grown a lot more. But you'd have to put preservatives in the candy. Once you put preservatives in the candy, it will destroy the quality of the candy; it will change its taste."

Each piece of candy is a little piece of artwork created by hand and made from recipes that haven't changed since 1925. 
 
Even though they have grown the business, this small business has a key philosophy to stay small. The drive to get bigger and bigger is not a goal of all business owners; and that focus -- to stay reasonably small, especially given the dynamics within our global economy, may be quite wise.

Angell & Phelps

Al Smith, Owner

154 South Beach Street
Toll Free: 1-800-969-2634
Daytona Beach, FL 32114
386-252-6531

Visit our web site: http://www.angellandphelps.com/

Office: 386-252-6531

Business Classification:
Retail

Year Founded: 1983

Enjoy The Problems

AL: When I come in, it's either I'm dealing with marketing or advertising or I've got a management problem or a customer on the phone, you know, that--I think I really enjoy problem solving and the ability to think through a problem and think to what I want as an end and hopefully to get people to move with me in that direction. And I think I can--personally, I think I'm good at it and I think it allows me to make a difference. And I think that's what we're all here for is to make a difference. You know, I mean, you could get into making more money and doing other things, but I really enjoy the business. It's a neat business. People come in and they're happy. I mean, it's chocolate. You know, it's--they're gonna give the gift to somebody else and it's a product that they're really jazzed about, so it's a lot of fun.

ALVIN: We've had some setbacks that I didn't think were going to happen. I tend to be very optimistic and I never think I'm going to lose at anything, and we did have some problems. We went to Orlando and it simply didn't work out, so we had to retract. Of course, that was costly, but we've overcome that.

I'm really proud of my son. This idea to move back to this location was a marvelous idea. I mean, it was totally his idea, and it was the right idea at the right time. And not only did it benefit us, it benefited the Daytona Beach downtown area.

I've paid back to my community something that I owe.

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