Key Idea: Inspect What You ExpectNavarro Pharmacy is big now. There's a corporate office and it would be easy for the owners to sit at their desks and look at reports generated by the company's sophisticated software. However, Luis Navarro visits stores everyday and on this day he lets Hattie tag along. |
Key Question:A:
There was a time when you did everything to make your business function correctly. To grow beyond yourself, you need processes and those usually include written reports and middle managers. Navarro has plenty of documentation and dozens involved in store leadership. Q: What does Luis still do everyday? Think about itDo you need to spend more time looking at what causes the reports rather than just the reports? Clip from: Navarro Discount PharmaciesMiami: In this city, a destination for new Spanish-speaking Americans, finding somebody who understands you, knows and feels your pain, is a seismic relief. With a profound empathy, this family's business is committed to service and to solving very big problems for their customers. With an abiding willingness-to-serve, this family's business is one of the most profitable per square foot of any retail store in the USA. When we taped this story there were 12 locations generating $160 million in annual sales and jobs for nearly 600. So many new medicines are announced every day, it is almost impossible for anyone to keep up. But, those new Americans with a limited command of English, and our elders who are taking multiple medicines, have special challenges. This family has always been committed to serving their customers. Eighteen-hour days, seven-days-a-week -- whatever it took to get the job done and keep their customers in good health -- these people have done it. Opened in the United States in 1961, the two sons became pharmacists; and today, with 600+ employees, they have become the most productive pharmacy per square foot in the USA and they are a force for good that is helping to reshape Miami as a world-class community. A classic family business, three generations of compassionate people are involved at every level of the operations. Go to all the key Ideas and videos... Navarro Discount PharmaciesJose Navarro, CEO
5959 NW 37th Ave Visit our web site: http://www.navarropharmacies.com
Office: 305-633-3000
Business Classification: Year Founded: 1961 Inspect What You ExpectLUIS: (Voiceover) I'll pick a store every day. And I'll spend most of the day in that store. I try to look for problems. You have to eyeball it. Not a member yet? Learn! Be empowered! Join us! |
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