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Key Idea: Invest in Technology

The younger generation is great at pushing for more technology.  Don's son, Joel, convinced his Dad that more connectivity and speed will pay for itself.

Key Question:


Use technology to deliver more elegant customer service, to smooth the sales process and to help employees get more done in less time.

For more discussion search again in the technology topic.

Think about it

What are you doing by hand that could be automated?  What new software or Internet services could you buy that would improve customer service or increase employee efficiency.

Clip from: E-Poxy Engineered Materials

Albany, New York: Infrastructure.  Chemistry.  Bonding.  All keys for business success, but in this particular show, we discuss them literally. You can find E-poxy working within the foundations of Statue of Liberty and absorbing the stresses within bridges around the world.

You will meet  the founder -- a man who was a WWII refugee. His name is Don Dzekciorius. For years his mother kept him and his three siblings moving just beyond the battlefields. They managed to come to America from Lithuania on a boat that passed under the watch of the Statue of Liberty. Don has since built a good business from nothing. He employs people. He became the president of a regional manufacturers' president organization where they proudly say, "We made it in America." He gives generously to his community. But best yet, he exports his special chemistry all over the world.

Don's company, E-Poxy Engineered Materials, makes the product that holds things together.  His secret recipe is used to create water-tight expansion joints that hold up the Statute of Liberty and plenty of bridges including the Golden Gate Bridge.   

He started in his own business in 1976. In that time he has created hundreds of jobs, and he has generated millions in sales. And, in so many ways, he has made the world a better place.

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E-Poxy Engineered Materials

Don Dzekciorius,

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Invest in Technology

DON: Today, the young people are coming out of universities and colleges... they're so much more advanced than we have ever thought of being. And they've got some great ideas.

HATTIE: Don's son, Joel, is installing plenty of new technology.

JOEL DZEKCIORIUS: When I came here, the computers were antiquated. The building was wired, the network and capability were there; the problem was they hadn't capitalized on it. So the first thing I did was I went out and I got computers so that everybody had them or upgraded the ones that were in existence.

And then we needed to tie it in with Internet access.

And then the final step in that was to get the box up there (server, router and firewall). And it provided business-class e-mail, which before we did not have.

We had used a single, dial-up AOL account. That frustrated me to no end. It was not professional. You know, you're e-mailing somebody you're trying to convey an image of an established company, a company that's been around for years, which we have, and you're using an AOL address. It's just not appropriate.

Now we everybody has their own e-mail account. We have firewall security, which they did not have before. Now we have 24-hour Internet access, seven days a week. So since people can come--we can go out, people can come in. We allow manufacturers' reps to do the same thing. It eliminates some of the time we spend nurturing them because they can do things themselves now... where before they didn't, they had to call us on the phone.

HATTIE: So it's really paying off. You're getting more sales because of the connectivity.

JOEL: We're hitting more contacts, which turns into sales. We have better customer service, which turns into more sales.

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