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Last Update: Saturday December 16, 2017

Key Idea: Help People Find Their Gifts

The small team at Country Supply works hard to get their customers to smile. More...

Key Question:

A: 

Let people do what they do best.

Scott and Marthalee are home schooling their children. It is easy for them to see that each child is uniquely gifted. The old nature vs. nurture argument continues but with three children with the same parents and the same nurturing, it is clear to these parents: people are different!

Q: 
What is Scott's philosophy about employee training?

A:  He said you can't teach every person to be good on the telephone. Therefore, you can't teach every person to be good at any one thing. People have natural talents and abilities and should be allowed to shine by spending their time on doing what is naturally easy for them. Yes, we said easy. Work should not be so hard that a person is constantly stressed. This doesn't mean employees shouldn't learn and stretch and grow to learn more. It simply means, people excel by polishing their strengths not by worrying about their weaknesses.

In dire circumstances, each of us could probably do any job that we had to do to put food on the table. But, for the long term, no one should be stuck in a job that doesn't have a natural flow for them. Scott had as many as 80 employees at one time and they thanked him for helping them find the job for which they are most suited. This philosophy is not understood deeply enough, especially in big business.

Think about it

What can you do to apply this philosophy to your workplace? Do you believe that the people in your organization are well-matched to the job you ask them to do?

Clip from: Country Supply

Ottumwa, Iowa: Meet Scott Mooney, the founder of Country Supply.  Scott has over 450,000 customers throughout the USA and in several countries generating over $17 million in annual sales.  Since the taping of this episode of the show, Scott sold his company to a global business.  He got that unexpected knock on the door and an offer he simply could not refuse. 

Country Supply

Scott Mooney, founder

PO Box 369
Louisiana, Missouri 63353

Visit our web site: http://www.countrysupply.com

Toll Free: 800-637-6721

Business Classification:
Distribution

Year Founded: 1984

Help People Find Their Gifts

SCOTT: The biggest part of what I believe is identifying strengths in people. We spend a lot of time talking with our kids, straight out, what their strengths are. I mean, we don't cover it up and sugarcoat it. Here's your strengths, here's your weakness. We don't pick on them for their weaknesses.

HATTIE: And you did that with employees, too.

SCOTT: Right. You don't sound very good on the phone, so you need to go in there and do it all day until you're good at it. I mean, that would be --

HATTIE: No, that's just beating somebody down. OK, you put them in packing and let the person with the nice voice answer the phones.

SCOTT: Right, because they're happy. Thank you. But identifying strengths makes a huge amount of difference when you identify the strengths and people say, `Oh, yeah, that's right.' My first love is marketing. Selling the products to the customers, giving them what they want for the price they want.

HATTIE: Scott, you're a genius at it. Anybody that can sell better than people can even make it, the thing that you play at is the thing that you're best at.

SCOTT: Well, if I weren't the best at it, it'd probably be work.

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