Key Idea: Think Hard About What People NeedFor founder Pam McNair, employees are family and making--and admitting--mistakes is the basis for building trust. |
Key Question:A:
Help them feel special. Q: How do the employees of Gadabout afford the services they provide to clients? Think about itWhat do the people who work for you need to be doing that they are not now doing? What can you do to move them in the right direction? Clip from: Gadabout Salon & SpaTucson, Arizona: Left with two young mouths to feed and never having worked outside the home, Pamela McNair-Wingate has created a new reality in the workplace where love and generosity abide. Today, from six locations around Tucson, she and her team of over 200 professionals deliver the newest treatments from their spas and the freshest looks from their salons. The company, Gadabout SalonSpas, is recognized as a leader in the day spa movement both in customer care and in business practices. In the typical spas customers check in for a week to be pampered, to eat low-fat diets, and to participate in endless exercise classes. Day spas are different! Here you'll find only the pampering part. Pam has been a leader in this revolution from its beginning and she is helping to transform the salon business by setting an example for all. In recognition of her extraordinary leadership skills, Pam was named Salon Entrepreneur of the Year for the US at the Global Salon Business Awards presented in London in 2004. Gadabout SalonSpas, Inc.Pamela McNair, Chairman
3501 E. Kleindale Road Visit our web site: http://www.gadabout.com
Office: 5203229434
Business Classification: Year Founded: 1976 Think Hard About What People NeedPAM: One of the things that runs rampant in our profession is low self-esteem. Now the first person I need to work on is me because I can't teach you, train you, lead you, care about you if I don't care about myself. So the answer to your question isn't easy because, as all cultural changes are necessary in a company, if the leadership is not willing to change, if simply it's just agreeing to disagree, if it is admitting that you've made a mistake--do you realize how hard that is for most people who run companies and how leveling that is if you have the ability to say, `You know what? I messed up.' `What should we do about that?' That gives confidence to the people who work with you to know that you're honest, to know that they can trust you. Not a member yet? Learn! Be empowered! Join us! |
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