Last Update: Monday January 20, 2020

Customer Service

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	Establish An Email Strategy 1:36 \| Register or Log in \| Become a Member Founder of Cowgirl Enterprises, Donna Baase, says she uses mail to drive web traffic. More...
	Invite Customers to Create Content 2:34 \| Register or Log in \| Become a Member Joan Keller invites web visitors to tell their travel tales at LeTravelStore.com More...
	Run Your Business Online 1:37 \| Register or Log in \| Become a Member Dale Crownover's Texas Nameplate lets customers check order progress online. More...
	Put Customers On Your Team 3:36 \| Register or Log in \| Become a Member The AZ teams always include a person who works for their customer. This is space paint being tested.
	Teach and Preach Service 2:35 \| Register or Log in \| Become a Member Gerald Mroz is the service manager at Rodgers Chevrolet and we learn that profits in a car dealership are driven by service. More...
	Cater To The Real Customer 1:24 \| Register or Log in \| Become a Member Women are well represented at Rodgers Chevrolet, mirroring the general population as influencers in the car purchase decision-making process.
	Counsel Don't Sell 2:16 \| Register or Log in \| Become a Member Brenda Woodruff, business manager at Rodgers Chevrolet, says advising is primary to the customer relationship.
	Make Service Your Backbone 1:44 \| Register or Log in \| Become a Member Host Hattie Bryant distills the truth about Rodgers Chevrolet: great service cements the relationship that begins with the sale.
	Surpass Customer Expectations 1:37 \| Register or Log in \| Become a Member Flap Happy products are sold by some tiny retail shops and in some of the world's biggest catalogs. Laurie is proud that her little business makes the big guys very happy. More...
	Make Business Easy for Customers 2:19 \| Register or Log in \| Become a Member At Flap Happy, customers get what they ask for. L.L. Bean is selling a cap with matching mittens as a set so Laurie provides the simple packaging to make it easier for them to ship the items together. More...
	Communicate With Customers 2:44 \| Register or Log in \| Become a Member Direct mail is a cost effective way for a small business to stay in touch with customers and prospects so building a mailing an email list should be goal #1 for every business owner.
	Customize For Key Customers 2:06 \| Register or Log in \| Become a Member Customization for customers is the best way to fend off competition and it is the secret to earning millions from repeat sales. Angel Souto is in charge of sales at Cafe Pilon.
	Make Your Word As Good As Gold 3:29 \| Register or Log in \| Become a Member Your reputation is your greatest asset. It is not surprising that Enrique said the most important lesson he learned from his father is that, "Your word is your bond." This video clip begins with a little lesson for making espresso coffee!
	Pay Attention To Spot Opportunity 4:05 \| Register or Log in \| Become a Member Debra found Altoids in a health food store and a lightbulb went on in her head that there should be a strong breath mint for the health-food conscious.
	Give Customers More Than They Expect 1:45 \| Register or Log in \| Become a Member From the beginning, Debra added a service to her very simple product.
	Focus On Quality Products and Quality Relationships 3:09 \| Register or Log in \| Become a Member Jimmy searched the world to find the factories who would ship him tile that he is proud to sell.
	Go Global 4:26 \| Register or Log in \| Become a Member Jimmy's travel has taught him that America is the oldest democracy but is still a new country compared to so many.
	Treat Your Customer Database Like Gold 1:48 \| Register or Log in \| Become a Member John Wargo says that knowing about our customers in general is not good enough.
	Establish A Quality Program 4:08 \| Register or Log in \| Become a Member After being in business 50 years, with all its ups and downs, the company was in a rut. Dale Crownover was encouraged by a customer to get involved in a formal continuous improvement program and that changed everything. More on Dale... More on Excellence...
	Measure Customer And Employee Satisfaction 3:13 \| Register or Log in \| Become a Member The people part of every business has two components: there are customers and there are employees. Knowing how all of these people feel is critical to your success.
	Make A Quality Product 1:39 \| Register or Log in \| Become a Member Small business owners know we don't have much room for error. Our customers are depending upon us to do what we say we will do. Winning the business in the first place is hard, and it is very smart not to lose business because of lapses in quality. The way to stay in business is to deliver consistent quality to the customer.
	Treat Others Like You Want To Be Treated 3:26 \| Register or Log in \| Become a Member These men watched their father and uncle fight and fume so they knew how not to treat each other as they stepped in to lead the company to profits. These owners practice the golden rule.
	Be The Best In The World 3:40 \| Register or Log in \| Become a Member Record Technology's niche is quality. Experts agree they make the best vinyl records in the world. Don has never tried to be the funkiest or the fastest. Through thick and thin, real peaks and valleys, Record Technology has stayed true to its original mission. They'll never be the biggest, but they'll always be the best. More...
	Don't Panic -- Think 3:41 \| Register or Log in \| Become a Member James T. Russell, the inventor of the compact disc, was an audiophile who was irritated by the fact that his vinyl albums would literally wear out so he went on to invent the CD. This made most vinyl album makers obsolete. More...
	Listen To Customers 4:49 \| Register or Log in \| Become a Member Big companies spend millions of dollars trying to find out what customers want. As a small business owner you probably think you know what your customers are thinking because you work with them day-to-day. On the other hand, most of us don't ask our customers the hard questions.
	Tell Customers The Truth 1:37 \| Register or Log in \| Become a Member The truth is sometimes, "No, we can't do that." Or, "No, we can't do it that fast."
	Ask Customers What They Think 1:06 \| Register or Log in \| Become a Member David Passet gives us the best way to get the truth from customers which is the sure way to grow your business.
	Use A Team Approach 1:16 \| Register or Log in \| Become a Member Rather than sell an individual star performer to their clients, Ron Altoon and Jim Porter sell the idea that the customer's project always takes center stage.
	Organize To Inspire 1:50 \| Register or Log in \| Become a Member Leave it to a couple of architects to think of their company as a three-legged stool. Homepage
	Build On Referrals 1:36 \| Register or Log in \| Become a Member If you do not get referrals from current customers, there is something very wrong with your product or service. Homepage
	Produce Quality 1:40 \| Register or Log in \| Become a Member Delivering quality as defined by its customers is the only way small companies can compete against both the big guys and the new kids on the block.
	Deliver 24 X 7 2:28 \| Register or Log in \| Become a Member Ron's timing was perfect in the Fall of 1998 to turn his firm toward international work. With the Internet, customers can be served around the clock.
	Reward Your Best Customers 2:30 \| Register or Log in \| Become a Member John Wargo says that all customers are not equal and your best ones deserve to be coddled.
	Serve The Underserved 4:17 \| Register or Log in \| Become a Member Paul and Vicki determined before they bought an existing business that they had to change their product to avoid head-to-head competition with the big guys.
	Find Out What People Want 4:14 \| Register or Log in \| Become a Member Rather than stay in a rut that was taking the company's sales in the wrong direction Paul and Vicki decided that they had to come up with new products.
	Hire Entertainers 1:35 \| Register or Log in \| Become a Member It's employees that create the truly memorable customer experience.
	Make People Smile 2:38 \| Register or Log in \| Become a Member Host Hattie Bryant says that none of us can underestimate the power of a smile to create repeat customers.
	Hire The Smile Then Teach 3:45 \| Register or Log in \| Become a Member John Hawkins hires the attitude he wants to reflect in his company.
	Hire Seniors 2:21 \| Register or Log in \| Become a Member Retirees and the Baby Boomer generation represents a huge pool of potential workers with mindset that can help you grow your business.
	Sell Happiness 2:46 \| Register or Log in \| Become a Member Nicole Miller built a very successful business selling happiness through her youthful clothing designs for women. More...
	Feed And Trust Your Instincts 1:49 \| Register or Log in \| Become a Member Nicole Miller's inspiration starts big and works its way into every detail of her seasonal line.
	Break With Tradition 1:14 \| Register or Log in \| Become a Member When they were trying to grow their business, Nicole and Bud dropped out of expensive runway shows and hit a home run with an alternative marketing plan.
	Coddle Customers 1:52 \| Register or Log in \| Become a Member Cindy Simpson, manager of the Fess Parker Winery wine club, stresses the importance of membership privileges and unique product offerings.
	Make Customers Say Wow 1:29 \| Register or Log in \| Become a Member Employees and franchisees at Auntie Anne's are smiling because the pretzels are so yummy that the customers are smiling and keep coming back.
	Teach People To Be Nice 2:26 \| Register or Log in \| Become a Member Anne Beiler believes that to get nice employees you must be nice, train nice and expect it in the treatment of customers.
	Make Life Easier 4:35 \| Register or Log in \| Become a Member Brookstone Technologies sells to the companies that want to make it easy for employees to work anytime and from anywhere. Here co-owner John Stockbridge does business from the golf course.
	Simplify 2:17 \| Register or Log in \| Become a Member We filmed these colleagues pouring over their lap tops while enjoying lunch a perfect summer day overlooking the famous Sydney harbor. Why stay in your office when you don't have to?
	Make Customers Very Happy 3:46 \| Register or Log in \| Become a Member Customer testimonies are a key to unlock sales and to get those testimonials you have to make sure that customers are more than satisfied.
	Study Customer Behavior 1:16 \| Register or Log in \| Become a Member Anne McGilvray is so serious about understanding her customers that she decided to become a customer herself.
	Do One Thing Well 2:55 \| Register or Log in \| Become a Member Being the best at one thing is a branding strategy and more. Founder of Theatrical Lighting, David Milly, has never been tempted to veer from his mission which is, "We Light The Stars."
	Reach Customers In Multiple Ways 1:53 \| Register or Log in \| Become a Member You have to reach customers in the ways that they want to be reached. Before fax or email, Johnny Cash just called up David on the telephone. Those were the good old days.
	Keep Paper On Your Shelves 2:02 \| Register or Log in \| Become a Member Some customers still want paper copies of marketing and communication materials from you.
	Trust Your Intuition 0:56 \| Register or Log in \| Become a Member Host Hattie Bryant reports that Tere was in it for the long haul; she trusted her instincts when deciding with whom to do business. You can, too. All the videos...
	Give Customers A Forum 1:33 \| Register or Log in \| Become a Member If you listen, customers will tell you want they want.
	Make It In America 1:55 \| Register or Log in \| Become a Member Chris and Sara are sentimental. They grew up in Wisconsin which is steeped in a manufacturing tradition. The proud past of Wisconsin factories is being carried on at Graber because Chris and Sara are determined to prove that, "Made In America" means quality.
	Offer Customers Try-Buy 2:07 \| Register or Log in \| Become a Member At this site that sells construction plans, part of a plan is given away to convince customers to buy a full set of plans.
	Think Positive 3:19 \| Register or Log in \| Become a Member Big things are only accomplished by those who think positive.
	Offer Add Ons 1:48 \| Register or Log in \| Become a Member Medallion launched the Taxi Top business. It makes money for the taxi owner and Medallion.
	Make It Perfect 2:41 \| Register or Log in \| Become a Member Jeff Patterson, Oregon Log's head of customer service, says Mike insistence on precision and craftmanship in every home is what keeps them leaders in the industry.
	Listen To Customers 1:39 \| Register or Log in \| Become a Member Oregon Log's team of experts is always listening to customers to learn what they want to ensure they're meeting expectations and building the home of their dreams.
	Say Yes 2:57 \| Register or Log in \| Become a Member Necessity is the mother of invention! Even though you have never done something before, if you are confident and knowledgeable and think you can do it, say "Yes" to your customer and then go figure out how to fulfill their request.
	Sell A Dream 2:37 \| Register or Log in \| Become a Member Jeff Patterson is in the dream-building business, turning house plans sketched on a paper napkin (or o a paper plate) into a reality. More...
	Lead With Service 3:11 \| Register or Log in \| Become a Member Texas Jet is a gas station for airplanes. Fortunately, owner Reed Pigman doesn't use today's gas station as a model for thinking about his business. Here's an employee filling a customer's tanks as there is no self-service at this FBO. More... Go to the homepage
	Price It High 2:46 \| Register or Log in \| Become a Member Excellence Pays. Reed charges more for fuel than his competitors and at the same time he sells two thirds of all the fuel purchased in his market.
	Give Employees Respect 5:31 \| Register or Log in \| Become a Member Every strong small company builds a family atmosphere for employees.
	Give Customers Good Deals 2:43 \| Register or Log in \| Become a Member Darby McQuade is a merchant and he says that you make people happy by giving them a good deal on something they need now. More...
	Make Shopping an Adventure 4:12 \| Register or Log in \| Become a Member There is plenty to see and buy at Jackalope. Customers wander through acres of products organized into fascinating boutiques.
	Be The Customer 2:44 \| Register or Log in \| Become a Member Joe Dannis is a success because he is part of the community he is serving. He is an inside trader. He knows so much about his customers that he is able to compete with the huge publishers. More...
	Do It Differently 2:25 \| Register or Log in \| Become a Member Chaker Aoun owns a beverage distribution company. Ahmad has been his accountant since 1989 and has helped Chaker grow to over $10 million in annual sales. In addition to doing the compliance work, Ahmad is his business advisor.
	Help Your Customers Succeed 2:18 \| Register or Log in \| Become a Member Ahmad could be paid in fruit juice or meals but fortunately his client who owns the restaurant where we ate lunch has plenty of cash. Helping clients prosper is Ahmad's goal.
	Ask Customers What They Think 0:37 \| Register or Log in \| Become a Member In the PS of this episode we learn that extraordinary customer service takes work. More...
	Look for Neglected Customers 2:25 \| Register or Log in \| Become a Member Blair Taylor owns and Athlete's Foot Store in Compton (near Los Angeles). He says no retailer or business owner should shy away from any neighborhood if he has a product that the people in that neighborhood want or need. Blair is now the CEO of the LA Urban League.
	Enjoy Serving 2:27 \| Register or Log in \| Become a Member Owner John Gregory says that the secret to success is to find joy in helping people.
	Offer Your Customers Expert Advice 2:17 \| Register or Log in \| Become a Member Customers want quality products and they want insight on how to use what they buy.
	Give Back to Your Community 2:05 \| Register or Log in \| Become a Member The day we taped this story about Monica Morgan, we saw her in the library of the local middle school. Pictures like this one were in a display she was showing the children while she talked about her trip to South Africa where she took the photos.
	Change As Customers Change 1:44 \| Register or Log in \| Become a Member Tourist can't bring cars onto Catalina Island so they enjoy the area on bikes. When Gary Brown opened Brown's Bikes he only had two styles and now there are a dozen different syles.
	Mother Your Customers 3:32 \| Register or Log in \| Become a Member Marlene McAdam and her partner were Girl Scouts leaders; and in business they are still dishing out what Moms know best how to do.
	Find Out What Your Customers Think 2:11 \| Register or Log in \| Become a Member Nigel works hard to listen to customers.
	Offer the Hard to Find 2:07 \| Register or Log in \| Become a Member Assuming you understand your target market thoroughly, the next task you have is to find things customers will want to buy that they can't find conveniently any place else. More...
	Create Event-driven Traffic 1:54 \| Register or Log in \| Become a Member Carol Schroeder builds bridges between her vendors and her customers by hosting events where customers can buy items Carol would never be able to stock in the store. More...
	Make Customers Not Sales 4:32 \| Register or Log in \| Become a Member Owner Buddy Roybal never worried about selling and that has made him rich.
	Improve Form and Function 1:22 \| Register or Log in \| Become a Member Ziba wins customers because it wants the next new thing to work and to be beautiful. First, we hear from Nancy Pinney, and then Rich Fox (pictured), and then founder, Sohrab Vossoughi.
	Post Your Values, Vision and Philosophy 2:13 \| Register or Log in \| Become a Member Put in writing your values, vision, philosophy and methodologies because they aren't real until you write them down. And after you write them down, put them up on the wall so employees and customers can see them.
	Hire People Who Challenge You 2:35 \| Register or Log in \| Become a Member Sohrab Vossoughi came to this country from Iran at the age of 14 and 14 years later he opened his own design business. Today, Ziba Designs is internationally recognized as a leader in design innovation. In this video Sohrab works with young employees who came from all over the world to join him in this Portland, Oregon-based firm. More...
	Deliver On Time and On Budget 1:32 \| Register or Log in \| Become a Member At Ziba, every project has two managers. One manages the work that has to be done and the other manages the customer relationship.
	Offer Selection, Speed and Price 1:49 \| Register or Log in \| Become a Member Taking care of customers and employees is as important as the product you choose to sell.
	Use E-Meetings To Improve Quality 1:41 \| Register or Log in \| Become a Member In an e-culture people collaborate; most meetings and all video-conference calls will have given way to collaboration events; and these will become more like concerts where most peope are in the orchestra or the choir. There are seldom any observers, spectators, or audience. To learn more from Nigel Skeffington and his business, Time Technology, study that episode in depth.
	Teach Customers To Be E-Efficient 1:58 \| Register or Log in \| Become a Member Greg Steckler started landing customers from around the world back in 1996! He posted a web site and soon orders from the web surpassed orders from his yellow page ad. More...
	Create Online Learning For Employees And Customers 4:02 \| Register or Log in \| Become a Member David Bowden's software converts information into easy-to-use online learning. View all the videos of this episode. More from David
	Let Customers Build Products Online 3:21 \| Register or Log in \| Become a Member At Modern Postcard, customers build print products online. More...
	Add Wire Whenever and Wherever You Can 2:56 \| Register or Log in \| Become a Member This is the wire that will be hooked up to the computer that will run this home being built by E. M. Rose Builders. This idea is a metaphor for thinking ahead and giving your customer service that they will need in the future. More...
	Do More For Your Customers Than They Ever Dreamed You Could Do 2:53 \| Register or Log in \| Become a Member E. M. Rose Builders connects the homes they build to this server so it can take care of the house after it completes the building project. More...
	Accept That The Devil is in Details 4:34 \| Register or Log in \| Become a Member In the basement of an EM Rose home one sees attention to detail. This kind of work is what keeps Eric's strategic alliances in place and it causes happy customers to send him new business.
	Keep Your Promises 2:23 \| Register or Log in \| Become a Member Customers keep coming back when they know they can count on you.
	Learn from your Customers 2:08 \| Register or Log in \| Become a Member The founder of Country Supply has to stay close to customers even if he has 500,000 of them. More...
	Price To Turn 2:31 \| Register or Log in \| Become a Member The Country Supply catalog offers unique products priced to please. More...
	Get Word-of-Mouth Marketing 3:46 \| Register or Log in \| Become a Member Word-of-mouth marketing is Kevin McGinley's strategy for growing his construction business. You have to focus on it. Getting customers to sell for you is the best marketing possible. More...
	Do What You Promise to Do 2:33 \| Register or Log in \| Become a Member John Wargo says that publicity can win new customers but service is what brings them back.
	Be The Affordable Hang Out 1:53 \| Register or Log in \| Become a Member The owner of Mo's doesn't mind that her restaurants are referred to as "dives." She accepts it as a badge of honor.
	Make a Product Customers Get Hooked On 1:28 \| Register or Log in \| Become a Member Many people on the coast of Oregon say Mo's makes the best clam chowder in the world.
	Be Willing to Serve 2:11 \| Register or Log in \| Become a Member The world -- individuals and the finest restaurants -- get their oysters for Glidden Point Oysters, a small business that provides unexpected quality and service. For more... (opens new window)
	Know Your Customers 2:41 \| Register or Log in \| Become a Member For Chef Michael Gagné, there is no substitute for 100 percent homemade food and regular communications with customers he knows personally. In April 2008 Chef Gagné was named "2008 Chef of the Year" by Maine Restaurant Association. Go to the homepage for this video...
	Be Where Your Customers Are 2:01 \| Register or Log in \| Become a Member Gil Harper, founder of Weatherend heirloom-quality outdoor furniture, understands that you have to market according to the tastes and economics of your customers. More...
	Treat Customers Like Family 2:59 \| Register or Log in \| Become a Member Perry Gates, an owner of Maine Gold, produces a fantastic maple syrup that is surpassed only by the sweet smell of success earned through a loyal customer following.
	Take Calculated Risks 2:51 \| Register or Log in \| Become a Member For Karen and Michael Good, saying "yes" to customers is inseparable from the design and quality built into each piece of signature jewelry.
	Deliver On Your Promises No Matter What It Takes 4:26 \| Register or Log in \| Become a Member Mind Over Machines does complex web enabling work for the private and public sector. Founder Tom Loveland says they strive to be the web guys people love.
	Transform Raw Data Into Knowledge 3:25 \| Register or Log in \| Become a Member Miles Corbett's award-winning software company turns a client's complex institutional information into a coherent body of understandable and useful content. Logon to view all the videos of this episode.
	Use Technology to Buy Right 1:34 \| Register or Log in \| Become a Member Owner Lupe Fraga works hard to control inventory by using sophisticated technology and the advice of colleagues who mentor him. More...
	Up Sell 1:16 \| Register or Log in \| Become a Member Customer service and sales people at Tejas Office help customers get what they want and need.
	Do Business Your Customer's Way 7:22 \| Register or Log in \| Become a Member Gerald Tebola at Houston's Health Science Center says Tejas Office Supply was quick to accommodate its request that products be delivered in plastic bins that are recycled back to Tejas.
	Hire a Maitre D' 1:39 \| Register or Log in \| Become a Member Every business needs to have someone who is responsible for customer happiness. More...
	Do The Customer's Heavy Lifting 1:15 \| Register or Log in \| Become a Member All strong companies try do the customer's heavy lifting. When they do it right they are rewarded with loyalty. Friendly, fast moving teams at Modern Postcard help customers get what they want when they want it.
	Keep Your Promises 1:40 \| Register or Log in \| Become a Member Technology, the best equipment and fabulous customer service people are the three-prong strategy used by Modern Postcard to deliver on its promises. All the videos...
	Be Part of the Market You Serve 1:34 \| Register or Log in \| Become a Member Another way to say this is, "Speak your customer's language." The Navarros are Cuban and they all speak Spanish. All of the employees speak Spanish and they serve communities in Miami which is 50% Latin. Here are Jose and Gloria Navarro in their first location decades ago!
	Fix It Before It Breaks 2:27 \| Register or Log in \| Become a Member Hubert and Rose Opici say that preventative maintenance saves time and money. More...
	Trust Your Experience 1:57 \| Register or Log in \| Become a Member Decades of experience give the founders the confidence to turn down products they don't like.
	Eat Dinner with Your Customers 3:29 \| Register or Log in \| Become a Member Dina is part of the third generation and she often finds herself delivering products from the truck of her car when a customer calls in a panic. She learned from her grandparents that service doesn't stop at 5 pm.
	Search the World for Value 3:47 \| Register or Log in \| Become a Member Global sourcing delivers value pricing and keeps customers coming back.
	Know What You are Selling 0:58 \| Register or Log in \| Become a Member Marc Katz says that he serves up more than food, he serves an experience.
	Find a Deep Spiritual Connection 0:50 \| Register or Log in \| Become a Member Marc Katz dresses the part of a successful businessman out of respect to his customers, his employees and his profession.
	Pay Attention to Details 2:07 \| Register or Log in \| Become a Member Katz's corned beef sandwich epitomizes the excellence that customers expect and receive at the restaurant.
	Learn How to Collaborate 2:27 \| Register or Log in \| Become a Member Collaborate - it isn't just a new buzz word for cooperation; it is more, and it works.
	Hire Nice People 4:12 \| Register or Log in \| Become a Member To find nice people, look for eye contact and warmth. To find energetic people, watch for a strong handshake.
	Wow Your Customers 4:03 \| Register or Log in \| Become a Member Find ways to reduce hassle and save time for your customers.
	Invest in Technology 1:45 \| Register or Log in \| Become a Member The younger generation is great at pushing for more technology. Don's son, Joel, convinced his Dad that more connectivity and speed will pay for itself.
	Stick with Core Customers 2:05 \| Register or Log in \| Become a Member Host Hattie Bryant says that for Joan and Bill, some things have never changed and some things have never stayed the same. What hasn't changed is their focus on the independent international traveler.
	Do Small Things Well 2:50 \| Register or Log in \| Become a Member David Arnold has never tried to hit a home run. He simply wants to advance himself slowly and carefully around the bases and is happy if it takes time to score. More...
	Give Customers Exactly What They Want 1:47 \| Register or Log in \| Become a Member Happy customers keep coming back. More...
	Keep Your Technology Current 2:23 \| Register or Log in \| Become a Member Distribution of thousands of small products everyday depends upon perfect systems. More...
	Enjoy the Hard Parts 2:59 \| Register or Log in \| Become a Member David Arnold expects things to go wrong and believes it is his job to deal with the difficult problems. More...
	Turn Customers into Friends 3:49 \| Register or Log in \| Become a Member Leonor Ferrer enjoys her customers and many of them are her close friends. More...
	Out Serve the Big Guys 3:07 \| Register or Log in \| Become a Member Leonor Ferrer was born in Mexico City and became an American citizen over two decades ago. She speaks the language of the small importers and she provides all the service the big competitors offer.
	Leverage Your Relationships 4:33 \| Register or Log in \| Become a Member You can build a business without spending a dime on advertising.
	Choose Where to Shine 2:45 \| Register or Log in \| Become a Member George Granoff says a retailer needs to dominate the market in two out of three categories: assortment, price, service.
	Offer Insight 1:27 \| Register or Log in \| Become a Member The sales team at The Art Store is made up primarily of working artists who understand how each product can be used to create a desired result.
	Hire Helpful People 1:27 \| Register or Log in \| Become a Member Employees at The Art Store are artists themselves and they enjoy helping other artists figure out exactly what they need to bring their vision to reality.
	Lavish Special Treatment On Your Customers 2:15 \| Register or Log in \| Become a Member Professionals are All Brand's core customer base. Parts are parts but the service here is extraordinary and this is why customers come back nearly everyday. More...
	Listen to the Marketplace 1:43 \| Register or Log in \| Become a Member The second generation of leadership brought in technology and lowered prices.
	Create A Place People Want To Come To Every Day 1:02 \| Register or Log in \| Become a Member All Brand keeps customers coming back because it has knowledgeable employees.
	Deliver Personal Service 3:05 \| Register or Log in \| Become a Member Customers receive undivided attention.
	Be Interested in Your Customers 3:08 \| Register or Log in \| Become a Member Linda Benjamin is excellent at service because she is genuinely fascinated by her clients and what they do. This is the lead singer from Pure Sugar.
	Embrace the New 2:03 \| Register or Log in \| Become a Member Carolyne Fox talks about the firm's early adoption of technology and how they were one of the first CPA firms to go paperless. More...
	Make a Customer's Life Easy 1:16 \| Register or Log in \| Become a Member Reports that come with graphs and lots of color make it easy for UroCor's customers to understand data quickly.
	Stay Close to Your Best Customers 2:28 \| Register or Log in \| Become a Member Bob Orenstein says that you can't mail to your customers too often.
	Find New Products to Increase Sales 2:12 \| Register or Log in \| Become a Member Bob Orenstein brings his customers all of the newest gizmos and gadgets for the wine-loving lifestyle.
	Stick to Your Guns 2:44 \| Register or Log in \| Become a Member This is the package of dog food being shipped all over the world. Customers pay top dollar for their dogs to eat the same type of healthy food products they buy for themselves.
	Work Smart To Earn Online Customers 2:30 \| Register or Log in \| Become a Member Online customers are even more demanding than those who can look you straight in the eye.
	Understand Your Customer 3:09 \| Register or Log in \| Become a Member Keep customers coming back by surprising them which how much they get for a reasonable price and nearly no effort.
	Execute Near Perfection 1:40 \| Register or Log in \| Become a Member Customers doing business online expect ordering to be quick and easy.
	Spend on Quality 2:22 \| Register or Log in \| Become a Member Quality equipment makes it possible for Jim Morris to deliver exactly what his customers demand.
	Act Like Your Customers Act 4:34 \| Register or Log in \| Become a Member Jim Morris is one of those owners who is literally his own customer. He loves nature and his customers depend on him and his web site to inform them about the environmental movement.
	Be The Continuity 3:19 \| Register or Log in \| Become a Member When the company producing the candy Dr. Alvin Smith loved to give as gifts was struggling, he bought it.
	Establish A Dialog With Your Customers 2:06 \| Register or Log in \| Become a Member Ken Done admits that his products are not finished until the customer interacts with them. This is a perfect way for all of us to think. More...
	Make A Spiritual Connection 1:18 \| Register or Log in \| Become a Member Host Hattie Bryant points out that Ken Done believes his customers buy pleasure. If they pay a great deal of money for a large original painting, they must derive a large amount of pleasure from the purchase!
	Make It Easy For Your Customer To Pay 0:39 \| Register or Log in \| Become a Member Hattie says that it should be easy for customers to pay you and pay you fast.

Customer Service

Search by…

Establish An Email Strategy

Invite Customers to Create Content

Run Your Business Online

Put Customers On Your Team

Teach and Preach Service

Cater To The Real Customer

Counsel Don't Sell

Make Service Your Backbone

Surpass Customer Expectations

Make Business Easy for Customers

Communicate With Customers

Customize For Key Customers

Make Your Word As Good As Gold

Pay Attention To Spot Opportunity

Give Customers More Than They Expect

Focus On Quality Products and Quality Relationships

Go Global

Treat Your Customer Database Like Gold

Establish A Quality Program

Measure Customer And Employee Satisfaction

Make A Quality Product

Treat Others Like You Want To Be Treated

Be The Best In The World

Don't Panic -- Think

Listen To Customers

Tell Customers The Truth

Ask Customers What They Think

Use A Team Approach

Organize To Inspire

Build On Referrals

Produce Quality

Deliver 24 X 7

Reward Your Best Customers

Serve The Underserved

Find Out What People Want

Hire Entertainers

Make People Smile

Hire The Smile Then Teach

Hire Seniors

Sell Happiness

Feed And Trust Your Instincts

Break With Tradition

Coddle Customers

Make Customers Say Wow

Teach People To Be Nice

Make Life Easier

Simplify

Make Customers Very Happy

Study Customer Behavior

Do One Thing Well

Reach Customers In Multiple Ways

Keep Paper On Your Shelves

Trust Your Intuition

Give Customers A Forum

Make It In America

Offer Customers Try-Buy

Think Positive

Offer Add Ons

Make It Perfect

Listen To Customers

Say Yes

Sell A Dream

Lead With Service

Price It High

Give Employees Respect

Give Customers Good Deals

Make Shopping an Adventure

Be The Customer

Do It Differently

Help Your Customers Succeed

Ask Customers What They Think

Look for Neglected Customers

Enjoy Serving

Offer Your Customers Expert Advice

Give Back to Your Community

Change As Customers Change

Mother Your Customers

Find Out What Your Customers Think