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Establish An Email Strategy1:36 | Register or Log in | Become a Member
Founder of Cowgirl Enterprises, Donna Baase, says she uses mail to drive web traffic. More...
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Invite Customers to Create Content2:34 | Register or Log in | Become a Member
Joan Keller invites web visitors to tell their travel tales at LeTravelStore.com More...
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Run Your Business Online1:37 | Register or Log in | Become a Member
Dale Crownover's Texas Nameplate lets customers check order progress online. More...
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Put Customers On Your Team3:36 | Register or Log in | Become a Member
The AZ teams always include a person who works for their customer. This is space paint being tested.
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Teach and Preach Service2:35 | Register or Log in | Become a Member
Gerald Mroz is the service manager at Rodgers Chevrolet and we learn that profits in a car dealership are driven by service. More...
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Cater To The Real Customer1:24 | Register or Log in | Become a Member
Women are well represented at Rodgers Chevrolet, mirroring the general population as influencers in the car purchase decision-making process.
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Counsel Don't Sell2:16 | Register or Log in | Become a Member
Brenda Woodruff, business manager at Rodgers Chevrolet, says advising is primary to the customer relationship.
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Make Service Your Backbone1:44 | Register or Log in | Become a Member
Host Hattie Bryant distills the truth about Rodgers Chevrolet: great service cements the relationship that begins with the sale.
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Surpass Customer Expectations1:37 | Register or Log in | Become a Member
Flap Happy products are sold by some tiny retail shops and in some of the world's biggest catalogs. Laurie is proud that her little business makes the big guys very happy. More...
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Make Business Easy for Customers2:19 | Register or Log in | Become a Member
At Flap Happy, customers get what they ask for. L.L. Bean is selling a cap with matching mittens as a set so Laurie provides the simple packaging to make it easier for them to ship the items together. More...
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Communicate With Customers2:44 | Register or Log in | Become a Member
Direct mail is a cost effective way for a small business to stay in touch with customers and prospects so building a mailing an email list should be goal #1 for every business owner.
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Customize For Key Customers2:06 | Register or Log in | Become a Member
Customization for customers is the best way to fend off competition and it is the secret to earning millions from repeat sales. Angel Souto is in charge of sales at Cafe Pilon.
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Make Your Word As Good As Gold3:29 | Register or Log in | Become a Member
Your reputation is your greatest asset. It is not surprising that Enrique said the most important lesson he learned from his father is that, "Your word is your bond." This video clip begins with a little lesson for making espresso coffee!
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Pay Attention To Spot Opportunity4:05 | Register or Log in | Become a Member
Debra found Altoids in a health food store and a lightbulb went on in her head that there should be a strong breath mint for the health-food conscious.
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Give Customers More Than They Expect1:45 | Register or Log in | Become a Member
From the beginning, Debra added a service to her very simple product.
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Focus On Quality Products and Quality Relationships3:09 | Register or Log in | Become a Member
Jimmy searched the world to find the factories who would ship him tile that he is proud to sell.
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Go Global4:26 | Register or Log in | Become a Member
Jimmy's travel has taught him that America is the oldest democracy but is still a new country compared to so many.
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Treat Your Customer Database Like Gold1:48 | Register or Log in | Become a Member
John Wargo says that knowing about our customers in general is not good enough.
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Establish A Quality Program4:08 | Register or Log in | Become a Member
After being in business 50 years, with all its ups and downs, the company was in a rut. Dale Crownover was encouraged by a customer to get involved in a formal continuous improvement program and that changed everything. More on Dale... More on Excellence...
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Measure Customer And Employee Satisfaction3:13 | Register or Log in | Become a Member
The people part of every business has two components: there are customers and there are employees. Knowing how all of these people feel is critical to your success.
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Make A Quality Product1:39 | Register or Log in | Become a Member
Small business owners know we don't have much room for error. Our customers are depending upon us to do what we say we will do. Winning the business in the first place is hard, and it is very smart not to lose business because of lapses in quality. The way to stay in business is to deliver consistent quality to the customer.
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Treat Others Like You Want To Be Treated3:26 | Register or Log in | Become a Member
These men watched their father and uncle fight and fume so they knew how not to treat each other as they stepped in to lead the company to profits. These owners practice the golden rule.
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Be The Best In The World3:40 | Register or Log in | Become a Member
Record Technology's niche is quality. Experts agree they make the best vinyl records in the world. Don has never tried to be the funkiest or the fastest. Through thick and thin, real peaks and valleys, Record Technology has stayed true to its original mission. They'll never be the biggest, but they'll always be the best. More...
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Don't Panic -- Think3:41 | Register or Log in | Become a Member
James T. Russell, the inventor of the compact disc, was an audiophile who was irritated by the fact that his vinyl albums would literally wear out so he went on to invent the CD. This made most vinyl album makers obsolete. More...
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Listen To Customers4:49 | Register or Log in | Become a Member
Big companies spend millions of dollars trying to find out what customers want. As a small business owner you probably think you know what your customers are thinking because you work with them day-to-day. On the other hand, most of us don't ask our customers the hard questions.
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Tell Customers The Truth1:37 | Register or Log in | Become a Member
The truth is sometimes, "No, we can't do that." Or, "No, we can't do it that fast."
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Ask Customers What They Think1:06 | Register or Log in | Become a Member
David Passet gives us the best way to get the truth from customers which is the sure way to grow your business.
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Use A Team Approach1:16 | Register or Log in | Become a Member
Rather than sell an individual star performer to their clients, Ron Altoon and Jim Porter sell the idea that the customer's project always takes center stage.
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Organize To Inspire1:50 | Register or Log in | Become a Member
Leave it to a couple of architects to think of their company as a three-legged stool. Homepage
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Build On Referrals1:36 | Register or Log in | Become a Member
If you do not get referrals from current customers, there is something very wrong with your product or service. Homepage
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Produce Quality1:40 | Register or Log in | Become a Member
Delivering quality as defined by its customers is the only way small companies can compete against both the big guys and the new kids on the block.
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Deliver 24 X 72:28 | Register or Log in | Become a Member
Ron's timing was perfect in the Fall of 1998 to turn his firm toward international work. With the Internet, customers can be served around the clock.
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Reward Your Best Customers2:30 | Register or Log in | Become a Member
John Wargo says that all customers are not equal and your best ones deserve to be coddled.
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Serve The Underserved4:17 | Register or Log in | Become a Member
Paul and Vicki determined before they bought an existing business that they had to change their product to avoid head-to-head competition with the big guys.
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Find Out What People Want4:14 | Register or Log in | Become a Member
Rather than stay in a rut that was taking the company's sales in the wrong direction Paul and Vicki decided that they had to come up with new products.
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Hire Entertainers1:35 | Register or Log in | Become a Member
It's employees that create the truly memorable customer experience.
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Make People Smile2:38 | Register or Log in | Become a Member
Host Hattie Bryant says that none of us can underestimate the power of a smile to create repeat customers.
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Hire The Smile Then Teach3:45 | Register or Log in | Become a Member
John Hawkins hires the attitude he wants to reflect in his company.
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Hire Seniors2:21 | Register or Log in | Become a Member
Retirees and the Baby Boomer generation represents a huge pool of potential workers with mindset that can help you grow your business.
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Sell Happiness2:46 | Register or Log in | Become a Member
Nicole Miller built a very successful business selling happiness through her youthful clothing designs for women. More...
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Feed And Trust Your Instincts1:49 | Register or Log in | Become a Member
Nicole Miller's inspiration starts big and works its way into every detail of her seasonal line.
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Break With Tradition1:14 | Register or Log in | Become a Member
When they were trying to grow their business, Nicole and Bud dropped out of expensive runway shows and hit a home run with an alternative marketing plan.
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Coddle Customers1:52 | Register or Log in | Become a Member
Cindy Simpson, manager of the Fess Parker Winery wine club, stresses the importance of membership privileges and unique product offerings.
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Make Customers Say Wow1:29 | Register or Log in | Become a Member
Employees and franchisees at Auntie Anne's are smiling because the pretzels
are so yummy that the customers are smiling and keep coming back.
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Teach People To Be Nice2:26 | Register or Log in | Become a Member
Anne Beiler believes that to get nice employees you must be nice, train nice and expect it in the treatment of customers.
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Make Life Easier4:35 | Register or Log in | Become a Member
Brookstone Technologies sells to the companies that want to make it easy for employees to work anytime and from anywhere. Here co-owner John Stockbridge does business from the golf course.
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Simplify2:17 | Register or Log in | Become a Member
We filmed these colleagues pouring over their lap tops while enjoying lunch a perfect summer day overlooking the famous Sydney harbor. Why stay in your office when you don't have to?
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Make Customers Very Happy3:46 | Register or Log in | Become a Member
Customer testimonies are a key to unlock sales and to get those testimonials you have to make sure that customers are more than satisfied.
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Study Customer Behavior1:16 | Register or Log in | Become a Member
Anne McGilvray is so serious about understanding her customers that she decided to become a customer herself.
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Do One Thing Well2:55 | Register or Log in | Become a Member
Being the best at one thing is a branding strategy and more. Founder of Theatrical Lighting, David Milly, has never been tempted to veer from his mission which is, "We Light The Stars."
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Reach Customers In Multiple Ways1:53 | Register or Log in | Become a Member
You have to reach customers in the ways that they want to be reached. Before fax or email, Johnny Cash just called up David on the telephone. Those were the good old days.
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Keep Paper On Your Shelves2:02 | Register or Log in | Become a Member
Some customers still want paper copies of marketing and communication materials from you.
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Trust Your Intuition0:56 | Register or Log in | Become a Member
Host Hattie Bryant reports that Tere was in it for the long haul; she trusted her instincts when deciding with whom to do business. You can, too. All the videos...
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Give Customers A Forum1:33 | Register or Log in | Become a Member
If you listen, customers will tell you want they want.
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Make It In America1:55 | Register or Log in | Become a Member
Chris and Sara are sentimental. They grew up in Wisconsin which is steeped in a manufacturing tradition. The proud past of Wisconsin factories is being carried on at Graber because Chris and Sara are determined to prove that, "Made In America" means quality.
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Offer Customers Try-Buy2:07 | Register or Log in | Become a Member
At this site that sells construction plans, part of a plan is given away to convince customers to buy a full set of plans.
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Think Positive3:19 | Register or Log in | Become a Member
Big things are only accomplished by those who think positive.
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Offer Add Ons1:48 | Register or Log in | Become a Member
Medallion launched the Taxi Top business. It makes money for the taxi owner and Medallion.
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Make It Perfect2:41 | Register or Log in | Become a Member
Jeff Patterson, Oregon Log's head of customer service, says Mike insistence on precision and craftmanship in every home is what keeps them leaders in the industry.
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Listen To Customers1:39 | Register or Log in | Become a Member
Oregon Log's team of experts is always listening to customers to learn what they want to ensure they're meeting expectations and building the home of their dreams.
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Say Yes2:57 | Register or Log in | Become a Member
Necessity is the mother of invention! Even though you have never done something before, if you are confident and knowledgeable and think you can do it, say "Yes" to your customer and then go figure out how to fulfill their request.
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Sell A Dream2:37 | Register or Log in | Become a Member
Jeff Patterson is in the dream-building business, turning house plans sketched on a paper napkin (or o a paper plate) into a reality. More...
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Lead With Service3:11 | Register or Log in | Become a Member
Texas Jet is a gas station for airplanes. Fortunately, owner Reed Pigman doesn't use today's gas station as a model for thinking about his business. Here's an employee filling a customer's tanks as there is no self-service at this FBO. More... Go to the homepage
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Price It High2:46 | Register or Log in | Become a Member
Excellence Pays. Reed charges more for fuel than his competitors and at the same time he sells two thirds of all the fuel purchased in his market.
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Give Employees Respect5:31 | Register or Log in | Become a Member
Every strong small company builds a family atmosphere for employees.
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Give Customers Good Deals2:43 | Register or Log in | Become a Member
Darby McQuade is a merchant and he says that you make people happy by giving them a good deal on something they need now. More...
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Make Shopping an Adventure4:12 | Register or Log in | Become a Member
There is plenty to see and buy at Jackalope. Customers wander through acres of products organized into fascinating boutiques.
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Be The Customer2:44 | Register or Log in | Become a Member
Joe Dannis is a success because he is part of the community he is serving. He is an inside trader. He knows so much about his customers that he is able to compete with the huge publishers. More...
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Do It Differently2:25 | Register or Log in | Become a Member
Chaker Aoun owns a beverage distribution company. Ahmad has been his accountant since 1989 and has helped Chaker grow to over $10 million in annual sales. In addition to doing the compliance work, Ahmad is his business advisor.
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Help Your Customers Succeed2:18 | Register or Log in | Become a Member
Ahmad could be paid in fruit juice or meals but fortunately his client who owns the restaurant where we ate lunch has plenty of cash. Helping clients prosper is Ahmad's goal.
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Ask Customers What They Think0:37 | Register or Log in | Become a Member
In the PS of this episode we learn that extraordinary customer service takes work. More...
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Look for Neglected Customers2:25 | Register or Log in | Become a Member
Blair Taylor owns and Athlete's Foot Store in Compton (near Los Angeles). He says no retailer or business owner should shy away from any neighborhood if he has a product that the people in that neighborhood want or need. Blair is now the CEO of the LA Urban League.
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Enjoy Serving2:27 | Register or Log in | Become a Member
Owner John Gregory says that the secret to success is to find joy in helping people.
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Offer Your Customers Expert Advice2:17 | Register or Log in | Become a Member
Customers want quality products and they want insight on how to use what they buy.
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Give Back to Your Community2:05 | Register or Log in | Become a Member
The day we taped this story about Monica Morgan, we saw her in the library of the local middle school. Pictures like this one were in a display she was showing the children while she talked about her trip to South Africa where she took the photos.
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Change As Customers Change1:44 | Register or Log in | Become a Member
Tourist can't bring cars onto Catalina Island so they enjoy the area on bikes. When Gary Brown opened Brown's Bikes he only had two styles and now there are a dozen different syles.
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Mother Your Customers3:32 | Register or Log in | Become a Member
Marlene McAdam and her partner were Girl Scouts leaders; and in business they are still dishing out what Moms know best how to do.
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Find Out What Your Customers Think2:11 | Register or Log in | Become a Member
Nigel works hard to listen to customers.
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Offer the Hard to Find2:07 | Register or Log in | Become a Member
Assuming you understand your target market thoroughly, the next task you have is to find things customers will want to buy that they can't find conveniently any place else. More...
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Create Event-driven Traffic1:54 | Register or Log in | Become a Member
Carol Schroeder builds bridges between her vendors and her customers by hosting events where customers can buy items Carol would never be able to stock in the store. More...
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Make Customers Not Sales4:32 | Register or Log in | Become a Member
Owner Buddy Roybal never worried about selling and that has made him rich.
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Improve Form and Function1:22 | Register or Log in | Become a Member
Ziba wins customers because it wants the next new thing to work and to be beautiful. First, we hear from Nancy Pinney, and then Rich Fox (pictured), and then founder, Sohrab Vossoughi.
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Post Your Values, Vision and Philosophy2:13 | Register or Log in | Become a Member
Put in writing your values, vision, philosophy and methodologies because they aren't real until you write them down. And after you write them down, put them up on the wall so employees and customers can see them.
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Hire People Who Challenge You2:35 | Register or Log in | Become a Member
Sohrab Vossoughi came to this country from Iran at the age of 14 and 14 years later he opened his own design business. Today, Ziba Designs is internationally recognized as a leader in design innovation. In this video Sohrab works with young employees who came from all over the world to join him in this Portland, Oregon-based firm. More...
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Deliver On Time and On Budget1:32 | Register or Log in | Become a Member
At Ziba, every project has two managers. One manages the work that has to be done and the other manages the customer relationship.
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Offer Selection, Speed and Price1:49 | Register or Log in | Become a Member
Taking care of customers and employees is as important as the product you choose to sell.
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Use E-Meetings To Improve Quality1:41 | Register or Log in | Become a Member
In an e-culture people collaborate; most meetings and all video-conference calls will have given way to collaboration events; and these will become more like concerts where most peope are in the orchestra or the choir. There are seldom any observers, spectators, or audience. To learn more from Nigel Skeffington and his business, Time Technology, study that episode in depth.
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Teach Customers To Be E-Efficient1:58 | Register or Log in | Become a Member
Greg Steckler started landing customers from around the world back in 1996! He posted a web site and soon orders from the web surpassed orders from his yellow page ad. More...
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Create Online Learning For Employees And Customers4:02 | Register or Log in | Become a Member
David Bowden's software converts information into easy-to-use online learning. View all the videos of this episode. More from David
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Let Customers Build Products Online3:21 | Register or Log in | Become a Member
At Modern Postcard, customers build print products online. More...
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Add Wire Whenever and Wherever You Can2:56 | Register or Log in | Become a Member
This is the wire that will be hooked up to the computer that will run this home being built by E. M. Rose Builders. This idea is a metaphor for thinking ahead and giving your customer service that they will need in the future. More...
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Do More For Your Customers Than They Ever Dreamed You Could Do2:53 | Register or Log in | Become a Member
E. M. Rose Builders connects the homes they build to this server so it can take care of the house after it completes the building project. More...
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Accept That The Devil is in Details4:34 | Register or Log in | Become a Member
In the basement of an EM Rose home one sees attention to detail. This kind of work is what keeps Eric's strategic alliances in place and it causes happy customers to send him new business.
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Keep Your Promises2:23 | Register or Log in | Become a Member
Customers keep coming back when they know they can count on you.
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Learn from your Customers2:08 | Register or Log in | Become a Member
The founder of Country Supply has to stay close to customers even if he has 500,000 of them. More...
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Price To Turn2:31 | Register or Log in | Become a Member
The Country Supply catalog offers unique products priced to please. More...
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Get Word-of-Mouth Marketing3:46 | Register or Log in | Become a Member
Word-of-mouth marketing is Kevin McGinley's strategy for growing his construction business. You have to focus on it. Getting customers to sell for you is the best marketing possible. More...
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Do What You Promise to Do2:33 | Register or Log in | Become a Member
John Wargo says that publicity can win new customers but service is what brings them back.
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Be The Affordable Hang Out1:53 | Register or Log in | Become a Member
The owner of Mo's doesn't mind that her restaurants are referred to as "dives." She accepts it as a badge of honor.
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Make a Product Customers Get Hooked On1:28 | Register or Log in | Become a Member
Many people on the coast of Oregon say Mo's makes the best clam chowder in the world.
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Be Willing to Serve2:11 | Register or Log in | Become a Member
The world -- individuals and the finest restaurants -- get their oysters for Glidden Point Oysters, a small business that provides unexpected quality and service. For more... (opens new window)
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Know Your Customers2:41 | Register or Log in | Become a Member
For Chef Michael Gagné, there is no substitute for 100 percent homemade food and regular communications with customers he knows personally. In April 2008 Chef Gagné was named "2008 Chef of the Year" by Maine Restaurant Association. Go to the homepage for this video...
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Be Where Your Customers Are2:01 | Register or Log in | Become a Member
Gil Harper, founder of Weatherend heirloom-quality outdoor furniture, understands that you have to market according to the tastes and economics of your customers. More...
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Treat Customers Like Family2:59 | Register or Log in | Become a Member
Perry Gates, an owner of Maine Gold, produces a fantastic maple syrup that is surpassed only by the sweet smell of success earned through a loyal customer following.
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Take Calculated Risks2:51 | Register or Log in | Become a Member
For Karen and Michael Good, saying "yes" to customers is inseparable from the design and quality built into each piece of signature jewelry.
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Deliver On Your Promises No Matter What It Takes4:26 | Register or Log in | Become a Member
Mind Over Machines does complex web enabling work for the private and public sector. Founder Tom Loveland says they strive to be the web guys people love.
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Transform Raw Data Into Knowledge3:25 | Register or Log in | Become a Member
Miles Corbett's award-winning software company turns a client's complex institutional information into a coherent body of understandable and useful content. Logon to view all the videos of this episode.
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Use Technology to Buy Right1:34 | Register or Log in | Become a Member
Owner Lupe Fraga works hard to control inventory by using sophisticated technology and the advice of colleagues who mentor him. More...
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Up Sell1:16 | Register or Log in | Become a Member
Customer service and sales people at Tejas Office help customers get what they want and need.
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Do Business Your Customer's Way7:22 | Register or Log in | Become a Member
Gerald Tebola at Houston's Health Science Center says Tejas Office Supply was quick to accommodate its request that products be delivered in plastic bins that are recycled back to Tejas.
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Hire a Maitre D'1:39 | Register or Log in | Become a Member
Every business needs to have someone who is responsible for customer happiness. More...
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Do The Customer's Heavy Lifting1:15 | Register or Log in | Become a Member
All strong companies try do the customer's heavy lifting. When they do it right they are rewarded with loyalty. Friendly, fast moving teams at Modern Postcard help customers get what they want when they want it.
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Keep Your Promises1:40 | Register or Log in | Become a Member
Technology, the best equipment and fabulous customer service people are the three-prong strategy used by Modern Postcard to deliver on its promises. All the videos...
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Be Part of the Market You Serve1:34 | Register or Log in | Become a Member
Another way to say this is, "Speak your customer's language." The Navarros are Cuban and they all speak Spanish. All of the employees speak Spanish and they serve communities in Miami which is 50% Latin. Here are Jose and Gloria Navarro in their first location decades ago!
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Fix It Before It Breaks2:27 | Register or Log in | Become a Member
Hubert and Rose Opici say that preventative maintenance saves time and money. More...
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Trust Your Experience1:57 | Register or Log in | Become a Member
Decades of experience give the founders the confidence to turn down products they don't like.
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Eat Dinner with Your Customers3:29 | Register or Log in | Become a Member
Dina is part of the third generation and she often finds herself delivering products from the truck of her car when a customer calls in a panic. She learned from her grandparents that service doesn't stop at 5 pm.
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Search the World for Value3:47 | Register or Log in | Become a Member
Global sourcing delivers value pricing and keeps customers coming back.
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Know What You are Selling0:58 | Register or Log in | Become a Member
Marc Katz says that he serves up more than food, he serves an experience.
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Find a Deep Spiritual Connection0:50 | Register or Log in | Become a Member
Marc Katz dresses the part of a successful businessman out of respect to his customers, his employees and his profession.
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Pay Attention to Details2:07 | Register or Log in | Become a Member
Katz's corned beef sandwich epitomizes the excellence that customers expect and receive at the restaurant.
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Learn How to Collaborate2:27 | Register or Log in | Become a Member
Collaborate - it isn't just a new buzz word for cooperation; it is more, and it works.
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Hire Nice People4:12 | Register or Log in | Become a Member
To find nice people, look for eye contact and warmth. To find energetic people, watch for a strong handshake.
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Wow Your Customers4:03 | Register or Log in | Become a Member
Find ways to reduce hassle and save time for your customers.
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Invest in Technology1:45 | Register or Log in | Become a Member
The younger generation is great at pushing for more technology. Don's son, Joel, convinced his Dad that more connectivity and speed will pay for itself.
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Stick with Core Customers2:05 | Register or Log in | Become a Member
Host Hattie Bryant says that for Joan and Bill, some things have never changed and some things have never stayed the same. What hasn't changed is their focus on the independent international traveler.
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Do Small Things Well2:50 | Register or Log in | Become a Member
David Arnold has never tried to hit a home run. He simply wants to advance himself slowly and carefully around the bases and is happy if it takes time to score. More...
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Give Customers Exactly What They Want1:47 | Register or Log in | Become a Member
Happy customers keep coming back. More...
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Keep Your Technology Current2:23 | Register or Log in | Become a Member
Distribution of thousands of small products everyday depends upon perfect systems. More...
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Enjoy the Hard Parts2:59 | Register or Log in | Become a Member
David Arnold expects things to go wrong and believes it is his job to deal with the difficult problems. More...
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Turn Customers into Friends3:49 | Register or Log in | Become a Member
Leonor Ferrer enjoys her customers and many of them are her close friends. More...
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Out Serve the Big Guys3:07 | Register or Log in | Become a Member
Leonor Ferrer was born in Mexico City and became an American citizen over two decades ago. She speaks the language of the small importers and she provides all the service the big competitors offer.
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Leverage Your Relationships4:33 | Register or Log in | Become a Member
You can build a business without spending a dime on advertising.
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Choose Where to Shine2:45 | Register or Log in | Become a Member
George Granoff says a retailer needs to dominate the market in two out of three categories: assortment, price, service.
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Offer Insight1:27 | Register or Log in | Become a Member
The sales team at The Art Store is made up primarily of working artists who understand how each product can be used to create a desired result.
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Hire Helpful People1:27 | Register or Log in | Become a Member
Employees at The Art Store are artists themselves and they enjoy helping other artists figure out exactly what they need to bring their vision to reality.
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Lavish Special Treatment On Your Customers2:15 | Register or Log in | Become a Member
Professionals are All Brand's core customer base. Parts are parts but the service here is extraordinary and this is why customers come back nearly everyday. More...
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Listen to the Marketplace1:43 | Register or Log in | Become a Member
The second generation of leadership brought in technology and lowered prices.
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Create A Place People Want To Come To Every Day1:02 | Register or Log in | Become a Member
All Brand keeps customers coming back because it has knowledgeable employees.
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Deliver Personal Service3:05 | Register or Log in | Become a Member
Customers receive undivided attention.
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Be Interested in Your Customers3:08 | Register or Log in | Become a Member
Linda Benjamin is excellent at service because she is genuinely fascinated by her clients and what they do. This is the lead singer from Pure Sugar.
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Embrace the New2:03 | Register or Log in | Become a Member
Carolyne Fox talks about the firm's early adoption of technology and how they were one of the first CPA firms to go paperless. More...
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Make a Customer's Life Easy1:16 | Register or Log in | Become a Member
Reports that come with graphs and lots of color make it easy for UroCor's customers to understand data quickly.
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Stay Close to Your Best Customers2:28 | Register or Log in | Become a Member
Bob Orenstein says that you can't mail to your customers too often.
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Find New Products to Increase Sales2:12 | Register or Log in | Become a Member
Bob Orenstein brings his customers all of the newest gizmos and gadgets for the wine-loving lifestyle.
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Stick to Your Guns2:44 | Register or Log in | Become a Member
This is the package of dog food being shipped all over the world. Customers pay top dollar for their dogs to eat the same type of healthy food products they buy for themselves.
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Work Smart To Earn Online Customers2:30 | Register or Log in | Become a Member
Online customers are even more demanding than those who can look you straight in the eye.
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Understand Your Customer3:09 | Register or Log in | Become a Member
Keep customers coming back by surprising them which how much they get for a reasonable price and nearly no effort.
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Execute Near Perfection1:40 | Register or Log in | Become a Member
Customers doing business online expect ordering to be quick and easy.
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Spend on Quality2:22 | Register or Log in | Become a Member
Quality equipment makes it possible for Jim Morris to deliver exactly what his customers demand.
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Act Like Your Customers Act4:34 | Register or Log in | Become a Member
Jim Morris is one of those owners who is literally his own customer. He loves nature and his customers depend on him and his web site to inform them about the environmental movement.
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Be The Continuity3:19 | Register or Log in | Become a Member
When the company producing the candy Dr. Alvin Smith loved to give as gifts was struggling, he bought it.
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Establish A Dialog With Your Customers2:06 | Register or Log in | Become a Member
Ken Done admits that his products are not finished until the customer interacts with them. This is a perfect way for all of us to think. More...
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Make A Spiritual Connection1:18 | Register or Log in | Become a Member
Host Hattie Bryant points out that Ken Done believes his customers buy pleasure. If they pay a great deal of money for a large original painting, they must derive a large amount of pleasure from the purchase!
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Make It Easy For Your Customer To Pay0:39 | Register or Log in | Become a Member
Hattie says that it should be easy for customers to pay you and pay you fast.
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