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Last Update: Tuesday June 15, 2021

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	Make Service Your Backbone 1:44 \| Register or Log in \| Become a Member Host Hattie Bryant distills the truth about Rodgers Chevrolet: great service cements the relationship that begins with the sale.
	Listen To Customers 1:39 \| Register or Log in \| Become a Member Oregon Log's team of experts is always listening to customers to learn what they want to ensure they're meeting expectations and building the home of their dreams.
	Ask Customers What They Think 0:37 \| Register or Log in \| Become a Member In the PS of this episode we learn that extraordinary customer service takes work. More...
	Offer Your Customers Expert Advice 2:17 \| Register or Log in \| Become a Member Customers want quality products and they want insight on how to use what they buy.
	Do What You Promise to Do 2:33 \| Register or Log in \| Become a Member John Wargo says that publicity can win new customers but service is what brings them back.
	Be The Affordable Hang Out 1:53 \| Register or Log in \| Become a Member The owner of Mo's doesn't mind that her restaurants are referred to as "dives." She accepts it as a badge of honor.
	Be Willing to Serve 2:11 \| Register or Log in \| Become a Member The world -- individuals and the finest restaurants -- get their oysters for Glidden Point Oysters, a small business that provides unexpected quality and service. For more... (opens new window)
	Deliver On Your Promises No Matter What It Takes 4:26 \| Register or Log in \| Become a Member Mind Over Machines does complex web enabling work for the private and public sector. Founder Tom Loveland says they strive to be the web guys people love.
	Fix It Before It Breaks 2:27 \| Register or Log in \| Become a Member Hubert and Rose Opici say that preventative maintenance saves time and money. More...
	Out Serve the Big Guys 3:07 \| Register or Log in \| Become a Member Leonor Ferrer was born in Mexico City and became an American citizen over two decades ago. She speaks the language of the small importers and she provides all the service the big competitors offer.
	Listen to the Marketplace 1:43 \| Register or Log in \| Become a Member The second generation of leadership brought in technology and lowered prices.
	Execute Near Perfection 1:40 \| Register or Log in \| Become a Member Customers doing business online expect ordering to be quick and easy.