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Last Update: Thursday September 23, 2021

How do I improve the quality of my product or service?

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Strive For Perfection

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The look on this designer's face says it all.  She is not happy and she is looking for ways to improve the product she is studying.  Everyone at Flap Happy is stretching to get better everyday.

Do Research

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Bill Sugars did national research before he put his plan together for a major expansion.   More...

Turn Time Into An Asset

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It's hard to remember life before fast food and now it's hard imagine when people had plenty of time. Any highway in America at any given moment is full of people in a hurry. Watch people standing in line at the grocery store and they are all anxious. We want what we want and we don't want to wait for it. This trend is playing into Reed's hand. His business is increasing as fractional ownership of airplanes increases.

Develop a Passion for Perfection

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John Solheim and his chief engineer pour over the details.

Strive for Perfection

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Henry Chin told us that Ziba Design  is good at what they do because they all strive for perfection. They push themselves and the company.  More Ziba

See Failure as a Normal Occurrence

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This is a rubber part made of recycled materials.   It was invented in the laboratory at Diversified Chemical Technologies where scientists work through problems to come up with cheaper, faster ways to get things done for their customers.   More on innovation...   More on Diversified Chemicals...

Perfect Processes Incrementally

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Innovation rarely happens with an explosion of an idea.  Typically it comes out of many tiny steps.

Deliver Quality

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Ken Duncan is old enough to remember when he did everything by hand. He is smart enough to look for and purchase the technology he needed to deliver quality over and over and over without having to do anything by hand after he had snapped the picture.  This is just one of his best-selling books.     More...

Learn from Mistakes

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Thomas Keller's story is as much about failure as it is about success. He tells about falling in love with cooking as a young person and about making the grand leap to owning his own restaurant.  These perfect chocolates are the result of plenty of practice. More...

Stay Small

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Host Hattie Bryant says that for small business, quality is always more important than quantity.