Flap Happy products are sold by some tiny retail shops and in some of the world's biggest catalogs. Laurie is proud that her little business makes the big guys very happy. More...
The people part of every business has two components: there are customers and there are employees. Knowing how all of these people feel is critical to your success.
Texas Jet is a gas station for airplanes. Fortunately, owner Reed Pigman doesn't use today's gas station as a model for thinking about his business. Here's an employee filling a customer's tanks as there is no self-service at this FBO. More...Go to the homepage
Joe Dannis is a success because he is part of the community he is serving. He is an inside trader. He knows so much about his customers that he is able to compete with the huge publishers. More...
Ahmad could be paid in fruit juice or meals but fortunately his client who owns the restaurant where we ate lunch has plenty of cash. Helping clients prosper is Ahmad's goal.
For Chef Michael Gagné, there is no substitute for 100 percent homemade food and regular communications with customers he knows personally. In April 2008 Chef Gagné was named "2008 Chef of the Year" by Maine Restaurant Association. Go to the homepage for this video...
All strong companies try do the customer's heavy lifting. When they do it right they are rewarded with loyalty. Friendly, fast moving teams at Modern Postcard help customers get what they want when they want it.
Dina is part of the third generation and she often finds herself delivering products from the truck of her car when a customer calls in a panic. She learned from her grandparents that service doesn't stop at 5 pm.
Host Hattie Bryant says that for Joan and Bill, some things have never changed and some things have never stayed the same. What hasn't changed is their focus on the independent international traveler.
Professionals are All Brand's core customer base. Parts are parts but the service here is extraordinary and this is why customers come back nearly everyday. More...
Jim Morris is one of those owners who is literally his own customer. He loves nature and his customers depend on him and his web site to inform them about the environmental movement.