Last Update: Friday July 10, 2020

How do I keep customers coming back?

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	Invite Customers to Create Content 2:34 \| Register or Log in \| Become a Member Joan Keller invites web visitors to tell their travel tales at LeTravelStore.com More...
	Cater To The Real Customer 1:24 \| Register or Log in \| Become a Member Women are well represented at Rodgers Chevrolet, mirroring the general population as influencers in the car purchase decision-making process.
	Surpass Customer Expectations 1:37 \| Register or Log in \| Become a Member Flap Happy products are sold by some tiny retail shops and in some of the world's biggest catalogs. Laurie is proud that her little business makes the big guys very happy. More...
	Measure Customer And Employee Satisfaction 3:13 \| Register or Log in \| Become a Member The people part of every business has two components: there are customers and there are employees. Knowing how all of these people feel is critical to your success.
	Tell Customers The Truth 1:37 \| Register or Log in \| Become a Member The truth is sometimes, "No, we can't do that." Or, "No, we can't do it that fast."
	Make Customers Say Wow 1:29 \| Register or Log in \| Become a Member Employees and franchisees at Auntie Anne's are smiling because the pretzels are so yummy that the customers are smiling and keep coming back.
	Study Customer Behavior 1:16 \| Register or Log in \| Become a Member Anne McGilvray is so serious about understanding her customers that she decided to become a customer herself.
	Keep Paper On Your Shelves 2:02 \| Register or Log in \| Become a Member Some customers still want paper copies of marketing and communication materials from you.
	Lead With Service 3:11 \| Register or Log in \| Become a Member Texas Jet is a gas station for airplanes. Fortunately, owner Reed Pigman doesn't use today's gas station as a model for thinking about his business. Here's an employee filling a customer's tanks as there is no self-service at this FBO. More... Go to the homepage
	Be The Customer 2:44 \| Register or Log in \| Become a Member Joe Dannis is a success because he is part of the community he is serving. He is an inside trader. He knows so much about his customers that he is able to compete with the huge publishers. More...
	Help Your Customers Succeed 2:18 \| Register or Log in \| Become a Member Ahmad could be paid in fruit juice or meals but fortunately his client who owns the restaurant where we ate lunch has plenty of cash. Helping clients prosper is Ahmad's goal.
	Enjoy Serving 2:27 \| Register or Log in \| Become a Member Owner John Gregory says that the secret to success is to find joy in helping people.
	Mother Your Customers 3:32 \| Register or Log in \| Become a Member Marlene McAdam and her partner were Girl Scouts leaders; and in business they are still dishing out what Moms know best how to do.
	Find Out What Your Customers Think 2:11 \| Register or Log in \| Become a Member Nigel works hard to listen to customers.
	Make Customers Not Sales 4:32 \| Register or Log in \| Become a Member Owner Buddy Roybal never worried about selling and that has made him rich.
	Offer Selection, Speed and Price 1:49 \| Register or Log in \| Become a Member Taking care of customers and employees is as important as the product you choose to sell.
	Create Online Learning For Employees And Customers 4:02 \| Register or Log in \| Become a Member David Bowden's software converts information into easy-to-use online learning. View all the videos of this episode. More from David
	Do More For Your Customers Than They Ever Dreamed You Could Do 2:53 \| Register or Log in \| Become a Member E. M. Rose Builders connects the homes they build to this server so it can take care of the house after it completes the building project. More...
	Keep Your Promises 2:23 \| Register or Log in \| Become a Member Customers keep coming back when they know they can count on you.
	Learn from your Customers 2:08 \| Register or Log in \| Become a Member The founder of Country Supply has to stay close to customers even if he has 500,000 of them. More...
	Know Your Customers 2:41 \| Register or Log in \| Become a Member For Chef Michael Gagné, there is no substitute for 100 percent homemade food and regular communications with customers he knows personally. In April 2008 Chef Gagné was named "2008 Chef of the Year" by Maine Restaurant Association. Go to the homepage for this video...
	Hire a Maitre D' 1:39 \| Register or Log in \| Become a Member Every business needs to have someone who is responsible for customer happiness. More...
	Do The Customer's Heavy Lifting 1:15 \| Register or Log in \| Become a Member All strong companies try do the customer's heavy lifting. When they do it right they are rewarded with loyalty. Friendly, fast moving teams at Modern Postcard help customers get what they want when they want it.
	Eat Dinner with Your Customers 3:29 \| Register or Log in \| Become a Member Dina is part of the third generation and she often finds herself delivering products from the truck of her car when a customer calls in a panic. She learned from her grandparents that service doesn't stop at 5 pm.
	Pay Attention to Details 2:07 \| Register or Log in \| Become a Member Katz's corned beef sandwich epitomizes the excellence that customers expect and receive at the restaurant.
	Stick with Core Customers 2:05 \| Register or Log in \| Become a Member Host Hattie Bryant says that for Joan and Bill, some things have never changed and some things have never stayed the same. What hasn't changed is their focus on the independent international traveler.
	Give Customers Exactly What They Want 1:47 \| Register or Log in \| Become a Member Happy customers keep coming back. More...
	Turn Customers into Friends 3:49 \| Register or Log in \| Become a Member Leonor Ferrer enjoys her customers and many of them are her close friends. More...
	Offer Insight 1:27 \| Register or Log in \| Become a Member The sales team at The Art Store is made up primarily of working artists who understand how each product can be used to create a desired result.
	Lavish Special Treatment On Your Customers 2:15 \| Register or Log in \| Become a Member Professionals are All Brand's core customer base. Parts are parts but the service here is extraordinary and this is why customers come back nearly everyday. More...
	Be Interested in Your Customers 3:08 \| Register or Log in \| Become a Member Linda Benjamin is excellent at service because she is genuinely fascinated by her clients and what they do. This is the lead singer from Pure Sugar.
	Make a Customer's Life Easy 1:16 \| Register or Log in \| Become a Member Reports that come with graphs and lots of color make it easy for UroCor's customers to understand data quickly.
	Stay Close to Your Best Customers 2:28 \| Register or Log in \| Become a Member Bob Orenstein says that you can't mail to your customers too often.
	Understand Your Customer 3:09 \| Register or Log in \| Become a Member Keep customers coming back by surprising them which how much they get for a reasonable price and nearly no effort.
	Act Like Your Customers Act 4:34 \| Register or Log in \| Become a Member Jim Morris is one of those owners who is literally his own customer. He loves nature and his customers depend on him and his web site to inform them about the environmental movement.

How do I keep customers coming back?

Search by…

Invite Customers to Create Content

Cater To The Real Customer

Surpass Customer Expectations

Measure Customer And Employee Satisfaction

Tell Customers The Truth

Make Customers Say Wow

Study Customer Behavior

Keep Paper On Your Shelves

Lead With Service

Be The Customer

Help Your Customers Succeed

Enjoy Serving

Mother Your Customers

Find Out What Your Customers Think

Make Customers Not Sales

Offer Selection, Speed and Price

Create Online Learning For Employees And Customers

Do More For Your Customers Than They Ever Dreamed You Could Do

Keep Your Promises

Learn from your Customers

Know Your Customers

Hire a Maitre D'

Do The Customer's Heavy Lifting

Eat Dinner with Your Customers

Pay Attention to Details

Stick with Core Customers

Give Customers Exactly What They Want

Turn Customers into Friends

Offer Insight

Lavish Special Treatment On Your Customers

Be Interested in Your Customers

Make a Customer's Life Easy

Stay Close to Your Best Customers

Understand Your Customer

Act Like Your Customers Act