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Last Update: Monday December 18, 2017

Why are processes so critical to growth?

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Be Efficient

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Every step in the process of creating and servicing a customer takes time and money.  Profits pile up when these processes are smooth.

Make It In The USA

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According to the National Association of Manufacturers, "All too often the perception is that the heyday of U.S. manufacturing is in the past, but nothing could be further from the truth.  Standing by itself, U.S. manufacturing would be the eighth largest economy in the world." More...

Stop Doing and Start Leading

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Sohrab doesn't draw anymore.  He had to give that up so he could lead the company.

Inspect What You Expect

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Navarro Pharmacy is big now. There's a corporate office and it would be easy for the owners to sit at their desks and look at reports generated by the company's sophisticated software. However, Luis Navarro visits stores everyday and on this day he lets Hattie tag along.