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Buy A Business You Love2:33 | Register or Log in | Become a Member
Mickey Finn's has been "a place to go" when all others abandoned downtown. It has been a drinking establishment for over a hundred years. More...
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Choose A Visionary Banker1:22 | Register or Log in | Become a Member
Pat Elmquest told us that they had bankers lined up to fund the expansion plans. More...
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Tighten Your Belt2:23 | Register or Log in | Become a Member
Bill Sugars and Pat Elmquest convinced their wives that getting the $2 million dollar loan would result in an improvement in their net worth long term.
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Hire Experience You Don't Have0:59 | Register or Log in | Become a Member
The dream of transforming a bar into a a brew pub and tavern meant that the owners had to hire an expert brewmeister.
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Hire Personality And Teach Skills3:55 | Register or Log in | Become a Member
The wait staff at Mickey Finn's has lots of fun taking care of their customers.
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Decide To Grow0:52 | Register or Log in | Become a Member
Host Hattie Bryant points out that with a solid plan, these two owners had no problem finding the cash they needed to expand and reinvent their existing business.
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Do What It Takes 2:43 | Register or Log in | Become a Member
Bill Sugars said that most people just don't realize what owners do to make things work. Obey the law, treat people with respect and as Bill admits, clean the toilets if they need it. More...
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Find Your Place To Serve3:54 | Register or Log in | Become a Member
All of us who own our own business expect to make money. In fact, the more money we make the more people we can hire and the more customers we can serve. In addition to making money, the business owners in our library are big-hearted and generous. Bill Sugars loves his little town and he is part of why it is such a great place to live.
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Build A Customer Database1:28 | Register or Log in | Become a Member
Many people dream of having thousands of customers but only a few do the work that must be done to find and win them. In the book, Good to Great, Jim Collins writes that great companies pay attention to details and no task is too tedious. Collecting the name, address, phone number, email and buying habits of every customer is tedious and Sue Montgomery does it.
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Try A Heterarchy3:48 | Register or Log in | Become a Member
At Wahoo's Fish Taco, based in Santa Ana, California, the owners take an unconventional path to getting things done. More... More on Wahoo's...
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Be Your Market - Become a Tribe!1:31 | Register or Log in | Become a Member
The founders of Wahoo's love to surf, and they make food they love to eat. They figured that plenty of surfers, skateboarders and snowboarders would want to eat what they make. More...
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Do What You Know1:44 | Register or Log in | Become a Member
Wing Lee was taught how to cook by his parents who own a Chinese restaurant. More...
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Refine A Trend1:41 | Register or Log in | Become a Member
In the past 30 years this country has been obsessed with nutrition, health, diets and high performance foods. Surfers want healthy food and Wahoo's serves it up.
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Turn Tradition Upside Down4:14 | Register or Log in | Become a Member
The three brothers who founded Wahoo's agreed that the baby should be the CEO. Meet Mingo Lee who gets to tell his older siblings what to do. More...
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Give it Away; Don't Discount2:33 | Register or Log in | Become a Member
Launching a business with zero marketing budget forced Wing to be creative.
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Think - The First Shall Be Last2:24 | Register or Log in | Become a Member
Steve Karfaridis, the fourth owner, says they have built a flat organization chart.
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Grow Your Own Leadership1:45 | Register or Log in | Become a Member
Felicia Sorboni started at the bottom and is now general manager in La Jolla.
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Find Fun Ways To Measure Success3:13 | Register or Log in | Become a Member
To grow you must set standards then measure to insure that quality is delivered.
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Measure the Right Things1:06 | Register or Log in | Become a Member
At Wahoo's learning a customer's name is more important selling extras.
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Create Chaos Out of Order1:40 | Register or Log in | Become a Member
Ed Lee makes sure that this franchise doesn't look like one.
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Pay Your Debts Cheerfully2:22 | Register or Log in | Become a Member
Wing Lam and his brothers were happy to pay back their parents for a startup loan.
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Be The Affordable Hang Out1:53 | Register or Log in | Become a Member
The owner of Mo's doesn't mind that her restaurants are referred to as "dives." She accepts it as a badge of honor.
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Make a Product Customers Get Hooked On1:28 | Register or Log in | Become a Member
Many people on the coast of Oregon say Mo's makes the best clam chowder in the world.
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Turn a Problem into an Opportunity1:38 | Register or Log in | Become a Member
When a customer drove her car across the sidewalk right into the restaurant, Cindy's grandmother laughed put a garage door in so she could drive in any time.
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Implement Cost Accounting2:05 | Register or Log in | Become a Member
Cindy McEntee turned her grandmother's hobby into a real business by asking how much they were paying for clams. Mo didn't know and apparently didn't care.
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Pass Ownership Formally1:51 | Register or Log in | Become a Member
Mo wanted to officially make Cindy an owner. To do that, she changed her legal form of business from a sole proprietorship to a corporation. Cindy started buying stock in the company in 1975 through payroll deductions. More...
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Help Employees Accumulate Wealth3:22 | Register or Log in | Become a Member
Employees at Mo's have excellent medical benefits and a 401(k) plan.
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Find Meaningful Ways to Reward and Recognize Employees2:21 | Register or Log in | Become a Member
Cindy had a jeweler design a golden chowder bowl. When an employee reaches her 10-year anniversary she receive the gold charm on a necklace.
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Turn a Hobby Into a Business1:56 | Register or Log in | Become a Member
Mo's started out in this working fishing port as a hang out for fishermen. The founder loved serving up chowder and even feed people who couldn't pay.
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Start Your Children at the Bottom4:13 | Register or Log in | Become a Member
The owner's daughter, Gabrielle, started at Mo's as a dishwasher when she was 12 years old.
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Invest in Labor-Saving Equipment1:01 | Register or Log in | Become a Member
At the Chowder Factory, Dylan McEntee, uses sophisticated equipment to minimize labor costs and ensure a quality product. The investment in a $70,000 piece of equipment reduced the number of employees from 7 to 3 for the same level of production.
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Give Cold Hard Cash to the Community2:28 | Register or Log in | Become a Member
The tenets of stewardship, sharing our time, talent and treasure with others, is a fundamental responsibility of all business owners. Each of us has an obligation to give back to the community from which we draw our livelihood.
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Know Your Customers2:41 | Register or Log in | Become a Member
For Chef Michael Gagné, there is no substitute for 100 percent homemade food and regular communications with customers he knows personally. In April 2008 Chef Gagné was named "2008 Chef of the Year" by Maine Restaurant Association. Go to the homepage for this video...
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Become an Icon2:06 | Register or Log in | Become a Member
Dallas people drive to Fort Worth to eat at this extraordinary place. If you make it to Joe T's, bring cash because plastic is not accepted. Homepage
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Pay Attention to Details1:58 | Register or Log in | Become a Member
Hope LanCarte grew up within her family's business. She has been part of the growth of every element of their Miracle on Commerce Street.
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Be the Person Your Children Want to Work For1:47 | Register or Log in | Become a Member
Although all her children worked in the restaurant while growing up, each was encouraged to pursue work that fascinated them. Hope's light touch won over all seven as you can see in this family photograph. More...
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Treat Suppliers Like Family2:22 | Register or Log in | Become a Member
Great meals start with freshest ingredients. Joe T. Garcia knows this well so it coddles suppliers to guarantee that if there is only one tomato in all of Forth Worth, they will get it. Pictured here, Lanny LanCarte, says you have to love sweeping the floor as much as you love to cook. More...
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Develop New Products to Develop New Leaders3:24 | Register or Log in | Become a Member
David LanCarte developed the salsa business so the Joe T. Garcia brand is now on grocery shelves. Now that is near perfect timing! Today the US consumes more salsa than ketchup!.
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Start With Quality Ingredients1:52 | Register or Log in | Become a Member
Joe LanCarte is the buyer and he tells us that at Joe T's there are no freezers.
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Find Joy in Every Task2:55 | Register or Log in | Become a Member
At Joe T's everyone is working hard to have fun. Music adds more joy.
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Test New Ideas3:27 | Register or Log in | Become a Member
The third generation of leadership has created their own work by launching new divisions.
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Keep it Simple1:21 | Register or Log in | Become a Member
Keeping the menu simple was key to early profits. Now Jesse LanCarte grows the business with a bakery division that sells from a retail outlet across the street from the restaurant and by selling wholesale to other Mexican restaurants and grocery stores.
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Make Work Your Recreation3:14 | Register or Log in | Become a Member
The kept expanding into the entire block. This patio had a swimming pool, added by Hope so her children could swim between shifts. Now customers enjoy eating outside under the live oaks and surrounded by bright flowers. Homepage and all the video...
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Anticipate all Future Possibilities4:25 | Register or Log in | Become a Member
Succession planning should not be left to the survivors. When founders of business die, the business often dies with them. Not so at President of Hot Dog On A Stick. Freddie Thode talks about the founder's decision to set up an Employee Stock Ownership Plan as a succession planning tool.
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Make A Small Amount3:10 | Register or Log in | Become a Member
Thomas Keller believes that small is beautiful. All of his restaurants and portions are small. Customers seem to love a few bites of one thing and are happy to move on to the next tiny course. There is always a little more...
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Learn from Mistakes1:43 | Register or Log in | Become a Member
Thomas Keller's story is as much about failure as it is about success. He tells about falling in love with cooking as a young person and about making the grand leap to owning his own restaurant. These perfect chocolates are the result of plenty of practice. More...
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Be True to Yourself2:33 | Register or Log in | Become a Member
Thomas Keller teaches us that sticking to your core beliefs may force you to leave a comfortable situation. This is a table at the Yountville restaurant. More...
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Keep Dreaming2:06 | Register or Log in | Become a Member
Dreams fire our imaginations but a dream without action goes cold. Thomas was broke when he saw the location he now owns and by taking action he kept the dream alive. More...
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Put All Of Your Skin In The Game1:31 | Register or Log in | Become a Member
We mean put all of your money and all of your heart into your idea because you set the tone for future investors. No one will invest in your idea if you have not already done so. Next you have to use the cash to provide the tools needed to achieve perfection. More...
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Stay Charming1:46 | Register or Log in | Become a Member
Thomas Keller knows how to paint a picture and endear himself to people. These are the skills he needed before he was able to show off in his own kitchen. More...
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Take Dozens of Investors2:07 | Register or Log in | Become a Member
It took the SBA plus 48 investors along with every penny Chef Keller had to make this perfect little dish. More...
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Win Awards2:02 | Register or Log in | Become a Member
Your struggle to reach perfection can land you in the world's most elite group. When customers walk from the parking lot of The French Laundry into the restaurant, they see this plaque. It is a signal that they are entering hallowed ground. More...
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Follow Your Heart, Your Mind, Your Soul and Your Strengths1:30 | Register or Log in | Become a Member
Host Hattie Bryant says that Thomas Keller's guiding philosophy would be laughed at by Wall Street. More...
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Hire a Maitre D'1:39 | Register or Log in | Become a Member
Every business needs to have someone who is responsible for customer happiness. More...
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Hire People You Like2:11 | Register or Log in | Become a Member
You own it and you should like all of the people who are working with you. More...
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Search the World for the Best2:35 | Register or Log in | Become a Member
Whatever you need, the best in the world is not far away. More...
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Become a Local Icon2:09 | Register or Log in | Become a Member
Katz's has earned the reputation as local icon on 6th Street in Austin, Texas.
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Do What You Know2:07 | Register or Log in | Become a Member
Like so many owners, Marc Katz started with no money but with deep knowledge and experience in the industry he chose.
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Know What You are Selling0:58 | Register or Log in | Become a Member
Marc Katz says that he serves up more than food, he serves an experience.
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Find a Deep Spiritual Connection0:50 | Register or Log in | Become a Member
Marc Katz dresses the part of a successful businessman out of respect to his customers, his employees and his profession.
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Invest In Real Estate1:40 | Register or Log in | Become a Member
Marc Katz put all of his eggs in one basket when new to town, he bought a building in an area that has become a focal point for dining and nightlife in Austin.
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Develop Multiple Revenue Streams0:59 | Register or Log in | Become a Member
Marc Katz started his business with a focus on food that's evolved into a series of complementary operations that define the total Katz's experience for customers.
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Make Marketing Fun and Funny1:35 | Register or Log in | Become a Member
Marc Katz hands out his own currency all over town and promises a lifetime guarantee that keeps customers coming back.
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Give, Give and Give Again3:01 | Register or Log in | Become a Member
Host Hattie Bryant explains that Marc Katz's heart is bigger than his corned beef sandwiches.
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Know the Dishwasher's Name1:18 | Register or Log in | Become a Member
Marc Katz knows the names of the people who work in his deli and believes every employee--from dishwasher to owner--is key to great service.
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Pay Attention to Details2:07 | Register or Log in | Become a Member
Katz's corned beef sandwich epitomizes the excellence that customers expect and receive at the restaurant.
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Make Marketing Personal1:06 | Register or Log in | Become a Member
Marc Katz is the message and his personality has been integral to his marketing since the day he opened his deli in 1979.
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Exploit Your Assets1:22 | Register or Log in | Become a Member
From business strategy to marketing philosophy, when Marc Katz decided to stay open 24 hours a day, he came up with the slogan everybody in Austin knows, "Katz's Never Kloses."
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Recharge Your Battery2:27 | Register or Log in | Become a Member
Too much of a good thing led Marc Katz to the best thing that ever happened to him: a break from the business.
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Face Down Problems2:54 | Register or Log in | Become a Member
Marc Katz evokes physical strength and presences because he knows, as ever owner knows, "Running a business is not for wimps."
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