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Last Update: Tuesday January 16, 2018

Pharmaceuticals

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Build On Your Education

2:44 | Register or Log in | Become a Member

A classic family business, three generations of compassionate people are involved at every level of the operations. They left Cuba with nothing when Castro took over and today their pharmacies are the most productive in the USA.  More...

Do A Lot With A Little

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In 1940, operating out of a single pharmacy in Havana, Cuba, Jose Navarro, Sr. taught his sons the true meaning of customer service. People don't get sick just during banker's hours, and Navarro worked long into the night to ensure that his customers' prescriptions were filled promptly.  More...

Pour Your Earnings Into The Future

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Marcel Navarro told us that Navarro Pharmacy moved from a 38,000 square foot warehouse to a 97,000 square foot warehouse in 1997.  This allows them to offer more competitive prices as they can stock larger quantities of their private label products.

Be Part of the Market You Serve

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Another way to say this is, "Speak your customer's language."   The Navarros are Cuban and they all speak Spanish. All of the employees speak Spanish and they serve communities in Miami which is 50% Latin. Here are Jose and Gloria Navarro in their first location decades ago!

Hire People Who Want To Move Up

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In the early years, most of Navarro Pharmacy's employees were family members. But their success in growing their business soon made that impossible.

Inspect What You Expect

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Navarro Pharmacy is big now. There's a corporate office and it would be easy for the owners to sit at their desks and look at reports generated by the company's sophisticated software. However, Luis Navarro visits stores everyday and on this day he lets Hattie tag along.

Change To Meet Demand

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Consumer spending habits change constantly. One of the biggest challenges a retailer faces is determining what products to offer. This is as much of an art as a science. Through it all, Gloria Navarro keeps the stores staffed and the staff happy.

Increase Profit Margins With Private Labels

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Navarro Pharmacy stocks approximately 3,000 items with their own brand. In many cases, the private label brand is the #1 seller in the product line.

Enroll The Next Generation In The School of Hard Knocks

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In the US, 80% to 90% of businesses are considered to be family owned. Only 30% will survive to the 2nd generation, 12% to the 3rd and just 3% to the 4th. The reason it is so important that family-owned companies succeed is that they create 78% of all jobs in this country.

Put Others Ahead Of Yourself

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Hattie learned at Navarro that customer service starts with deep respect for other people. From their customers and their employees, the overwhelming sentiment we heard from all the Navarro's was that people, not inventory, are what matter to them.