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Last Update: Monday September 20, 2021

Ping Golf with John Solheim, Karsten Manufacturing

Question the status quo

Karsten Solheim

3:19 | Play Now   Karsten Solheim started this business with his son, John,  because he believed he could help golfers like himself play better and have more fun.

Phoenix, Arizona: This episode of the show is an American classic. These are truly today's pioneers and quiet heroes. Yet, like so many who redefine an entire industry, they were outlawed within it. They broke the rules. They created something totally new. Some people thought they were just crazy, until they began winning within their game. These renegades persevered. They negotiated and today they are leaders within their industry. Now they're on their way to becoming a billion dollar business that began in a California garage in 1959.

Innovators, by their very nature, are constantly going up against existing systems, The Establishment. Sometimes their insights do not come by small increments, but by large leaps and then renegades become outlaws!

If you are a golfer, you know Ping. It ranks with Titleist, Spaulding, Calloway, Taylor-made-Adidas. But there's a difference; here the business is privately-held; and though the patriarch has died, his son, John, continues to build on all the lessons he learned from his father as his engineering apprentice when they first started this business. So come now, and meet John Solheim.

You will learn one of the most fundamental truths about what it takes to grow a business. You will look at family business where the word family becomes all-inclusive. With boldness and a singular vision, you will see how a business constantly strives for a higher perfection.  

Inventions stir economies

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Win High Profile Customers

1:56 | Play Now   Owner John Solheim says that famous golfers using a Ping putter on television gave the Ping an advantage because the putter looked so different from all of the others.

Be Prepared to Fight the Establishment

1:01 | Play Now   Just as Ping had perfected its line of putters, the United States Golf Association outlawed all of them but one.

Provide a Breakthrough Service

2:34 | Play Now   A Billion Dollar Idea Becomes Reality:  Ping was the first golf club manufacturer to build clubs to fit an individual's body and skill. They etch a serial number on every club and hold onto the customer's purchasing history.

Control All of Your Processes.

2:00 | Play Now   Ping has control of its entire manufacturing process and each step is at a state-of-the-art level.

Make Every Employee a Quality Control Expert

1:15 | Play Now   There is no quality control department because everyone is in charge of quality.

Promote the Wider World of Your Customers

2:04 | Play Now   Ping gives a gold putter to professionals when they win tournaments and they sponsor many activities where golf is the focus.

Take Extraordinary Care of Employees

2:25 | Play Now   Ping has a great reputation in its community not only as a quality maker of golf clubs, but also as a place where people want to work.

Collect Up Front

1:36 | Play Now   Ping clubs are sold through golf professionals who measure their customers, generate the order and collect the full amount at the time the order is placed.

Leverage Infrastructure to Create New Revenues

2:00 | Play Now   Today John Solheim's state-of-the art factory is used for more than making golf clubs.

Develop a Passion for Perfection

1:08 | Play Now   John Solheim and his chief engineer pour over the details.


3:36 | Play Now   NASCAR fans who play golf love the Ping putter designed just for them.