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Last Update: Sunday July 25, 2021

Retail is changing forever. And small businesses lead the way.

A family business is usually not easy.

Mount Ephraim, New Jersey: In this episode of the show we go to Main Street America (just outside Philadelphia) to look at a classic family business, one that exists in most communities in America but seems to be threatened by new distribution systems and mega-stores like Lowe's and Home Depot. Talk about pressure... Yet, these small businesses may actually thrive in our fast-paced, ever-changing business culture. Best practices is what they do.

If a washing machine breaks, the parts needed to fix it are on the shelf of their store. Owned and run by brothers, Rick and Jeff Presant, the pros, the handyman, and the weekend warriors (honey-do's), are all welcomed to buy appliance parts at All Brand Appliance. With 12 employees and hundreds of ever-faithful customers, these two are building a business on kindness. That's right, kindness.

To prepare to buy All Brand from their father, Rick had his own supply company in another territory and Jeff worked for others.

Go to all the key ideas and videos of this episode...

Inventions stir economies

Study intellectual property and the heart of invention.
Explore all these videos yourself, and you will never be the same.

The stars of this television show

All the people who appear as the stars of this television show are recommended (1) by their community for their integrity and (2) by their industry for their creativity and courage. Our national sponsors -- from IBM, USPS, Verizon, Microsoft, D&B, Travelers, Business Week, and many others -- have paid for everything.

Nobody can pay or has every paid to be on this television show.

Retail is becoming more personal, more educational, and more like one's club.

Some of the Big Box Retailers are doing a lot right. Surely Nordstrom redefined customer service for everyone. Yet the small businesses of the world give us texture, personality, uniqueness, and choices. Small business can win   because the future of retail is personalization, education, and community. Visit these examples to see genius at work. More...

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There are always four paths to walk and eight steps to climb:


Start a Business
Meet Gary Salomon, founder of FastSigns. He started one of the fastest growing franchisers on the back of a napkin over breakfast!

Key Question: How do I start a business?"


Grow a Business
Explore, be entertained, eat exotic food... This is retail Jackalope style where fantasy and reality blend.

Key Question: What is a path for growth?


Buy a Business
...with your blood, sweat and tears.
Read Hope Lancarte's story... how she took over her Dad's restaurant and then grew it beyond everyone's imagination. It's called the "Miracle on Commerce Street."

Key Question: Can my business be my legacy?


Sell a Business
Wahoo's Fish Taco focuses on the boarding tribe. Surfers, skateboarders, snowboards. In these restaurants people get to know your name!

They also very selectively franchise their business.

Learn all eight possible ways to leave your lover!

Key Question: Who is the best buyer?

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