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Small Business School Nicole Miller on Small Business Schoollast update: September 2006 Nicole Miller on Small Business School|Nicole Miller on Small Business School Nicole Miller on Small Business Schoolgo to the homepageSmall Business School
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"Who do you hang with?”
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Overview Transcript Case Study Video
You have to have an intuition and a deep knowledge of your costs, competition, and the direction of the market.
How much is art and how much knowledge?
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Pricing is Art
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HATTIE: The company has grown by creating fashions they love, by developing their own sales channel and by licensing Nicole's designs to 15 different firms who make handbags, travel accessories, socks and more. Nearly half of today's 130 million in annual revenue comes from the licensing of designs by Nicole.

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Transcript Segment #2
Nicole Miller on Small Business School
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Nicole Miller on Small Business School
1. Sell Happiness
2. Pricing is Art
3. Feed and Trust Your Instincts
4. There is No Place Like Home
5. Create a Win-Win
6. You Can Stumble into Millions
7. Staying Small is a Strong Position
8. There's Power in Partnerships
9. Multiple Sales Channels Work
10. Internship Programs Work
11. Make Organization Charts circular
12. It Never Gets Easy
Nicole Miller on Small Business School
Nicole Miller on Small Business School

Nicole Miller on Small Business School

BUD: The price strategy has to be part of the fun. If a customer is going to pick up a tag and say “This is uncomfortable for me, it's not fun.” So it doesn't have to be cheap – it has to be something that she expects it to be. I mean, I think that's probably the key. They come through a Nicole Miller awning knowing there is no designer price punishment. It's going to fun clothes – they are going to wear it and they are going to have a great time. It's as well made as anything – it's certainly original design.

We have runway shows just like everybody who charges 50 times the price. But, it's got to work for her the way she expects it. She expects to pay a certain price in there, and if we break that barrier, it is uncomfortable and she's likely not to buy it.

If you start out selling department stores, there's no feeling of anything. If there is a buyer there or a merchandiser or a controller, because you don't even have people selecting the merchandise anymore, you are selling into an office; you present and you don't know who the customer is.

The buyer half the time has no idea who her customer is because department stores deal in traffic. Where a small store deals in trade. She knows her customer, she knows Alice, she knows Mary, she knows Sally, she knows Joan and she buys for them. And that's a business.

This ambiguous stuff, where you just buy stuff for somebody or the trade or the people. There is no focus to that and there is no meaning to it. And it is much more difficult when you are buying by some sort of computer profile.

What Nicole Miller is today absolutely flies in the face of everything.

It is a young looking line at better than young cheap prices. It is not really very expensive and it's also a little bit longer waisted. That's what we do. And when department store come in here, their big question is, “Who do you hang with?” Because all our missy stuff is still conservative, and all our trendy stuff, they call it contemporary (they change the names all the time) is all on this other thing – it's cheaper, and it's flashier and it's not well-made but nobody cares.

I say, “But, this is what we do. This is what we do.” We are in the middle of the whole thing and we are not like anybody else, and we have been very successful doing it.

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