Small Business School
The Case Study Guide
Small Business School Nicole Miller on Small Business Schoollast update: September 2006 Nicole Miller on Small Business School|Nicole Miller on Small Business School Nicole Miller on Small Business Schoolgo to the homepageSmall Business School
Small Business School
Small Business School
Small Business School
Small Business School Small Business School
The Lightbulb
Small Business School
Overview Transcript Case Study Video
Nicole Miller in LaJolla, California
Small Business School
Market research with the people in the stores
Small Business School
Small Business School
Small Business School
Multiple Sales Channels
Can Make You Stronger
Small Business School
Nicole Miller has two sales channels. It has the original core product, women's clothing, which it designs and manufactures and is sold in department stores and their own retail chain. And, it designs products such as handbags, shoes, travel accessories, socks and scarves which are made and distributed by other companies who pay a license to Nicole Miller.
Small Business School Small Business School Nicole Miller on Small Business School
WATCH TELEVISION THAT TEACHESNicole Miller on Small Business School
Small Business School
Small Business School Small Business School
Small Business School
Small Business School Small Business School Small Business School
Key Ideas of this episode
Nicole Miller on Small Business School
Small Business School
Nicole Miller on Small Business School
1. Sell Happiness
2. Pricing is Art
3. Feed and Trust Your Instincts
4. There is No Place Like Home
5. Create a Win-Win
6. You Can Stumble into Millions
7. Staying Small is a Strong Position
8. There's Power in Partnerships
9. Multiple Sales Channels Work
10. Internship Programs Work
11. Make Organization Charts circular
12. It Never Gets Easy
Small Business School

The company's newest very big deal is a license to Bed, Bath and Beyond. This huge retailer will pay for Nicole Miller designed sheets, towels and home accessories.

Every artist wants to license his or her ideas and let someone else, like Bed, Bath and Beyond, make and sell the ideas. Funny but this almost never happens.

In fact, the reason Nicole Miller got the opportunity to license is because it had done the hard work of making a product and selling it and winning repeat customers.

Topic for discussion: What is the hardest part in doing licensing deals?

Answer: Choosing the right partners! We have learned here from others, a contract is not worth the paper it is written on if the person on the other side of the table is not a person with whom you will enjoy doing business with. Bud and Nicole even go so far as to say, "we have to like the people who work here and with whom we work." They didn't say they have to know they can make money. They didn't say they have to respect the other person. They say they have to like every person they work with.

This makes perfect sense because you are trusting this third party "outsider" with your image. The licensing has never been easy as Nicole herself took back much of the quality control responsibility when some licensees got sloppy. She told us you have to stay vigilant. You have to watch every step taken by others when it is your image they are working with. If you choose the right partner, things can work out well. Today over half of it's $140 million in sales come from licensing to others.

What do you think? Are there sales channels or relationships you need to explore?

Review the transcript



Small Business School
Small Business School
Small Business School

The Small Business Index of Learning Companies
Click here to be listed and linked from within this site
.