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His rationale was
the money they spent to be part of it and the hot items the press would write
about as a result of seeing the shows were more about name recognition than
closing sales.
To get the
attention of the press, Nicole would have to come up with the outrageous which
would never sell to real customers. He calculated that they never got a strong
return on their investment for participation.
Since no one store
ordered her entire collection every month, Nicole countered with the complaint
that without the fashion shows, no one would ever see her entire collection. To
solve that problem creatively, she suggested that they open their own shop
which would be the place for everyone in New York to see every piece in every
collection.
It worked. The shop
made money from day one.
Topic for
Discussion: What else happened because of the first Nicole Miller
boutique?
Answer: When
the one boutique was running smoothly, Bud and Nicole knew they could continue
to grow with department store orders and with their own chain of boutiques.
Today there are 15 company-owned shops and 15 locations licensed to owners like
Stephanie in La Jolla. Taking on the task of retail on top of creating and
making every piece of Nicole Miller clothing has been satisfying for both Bud
and Nicole. The small shops present to customers the right image. The image
they strive for is that they are unique and they provide warm service, fashion
savvy sales people and even custom gowns for brides. The shops say to the
customer, "we are small and you are very important to us."
What do you
think? What is your "fashion show?" Meaning, what are you doing out of
habit that might not be making you money? What can you stop doing which would
free up time and energy to try something new? What could be your "boutique
strategy?" |