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What goes around...
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Overview Transcript Case Study Video
Organization Chart a Circle
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Bud thinks of his business processes as a circle. He even put his thoughts on a chart that everyone can see. The chart makes it clear that he sees each person adding an equally valuable part to the whole.

To him, Nicole Miller is not a top-down driven company. It is an ideas-driven company and all ideas can be valuable.

Topic for discussion: Where is Bud in the circle?

Answer: He definitly is the CEO and he is responsible for the success of the business. He is the one who takes on all of the headaches. He even said, "I get paid for taking Excedrin. I tell everybody, that I want to hear the bad news.

The good news will take care of itself.

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Key Ideas of this episode
Nicole Miller on Small Business School
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Nicole Miller on Small Business School
1. Sell Happiness
2. Pricing is Art
3. Feed and Trust Your Instincts
4. There is No Place Like Home
5. Create a Win-Win
6. You Can Stumble into Millions
7. Staying Small is a Strong Position
8. There's Power in Partnerships
9. Multiple Sales Channels Work
10. Internship Programs Work
11. Make Organization Charts circular
12. It Never Gets Easy
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Give me the bad news because that is what I am here for." However, his quick smile and warm personal communication style telegraph to the organization that he sees himself as a team player not a boss.

He says, "I don't tell it, I sell it." This means to us that he works hard to get people to move along in his direction but he takes the time to explain. That's what he means by, "selling." Bosses who are always telling come across as dogmatic, controlling and authoritative. Bud is always selling ideas to his team. If they refuse to buy, he changes or modifies when he can.

What do you think? Can you stop telling and start selling?

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