And then, they have a knowledge practice group that look at all of those lessons, refine them, translate them back into the best practice and also reflect them through again into the educational material." Therefore, everyday the lessons can be modified. There is no standing still.

Topic for Discussion: Once a knowledge management system is in place, what will always be the challenge for those assigned with the task of keeping it relevant?

Answer: Moaning and groaning by people who don't want to take the time to share and too few people using the tools so the "wisdom" is not complete. If every sales person is given the task of recording what they pitch to whom and with what pricing and deadlines but only half of the sales people post the information, the entire team is slowed.

You think about it: What rewards could be put in place to encourage every team member to participate?