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he earns big bucks on small bites
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Overview Transcript Case Study Video
Chef Thomas Keller
It's said that Thomas Keller's The French Laundry is the best French restaurant in the world (albeit in Napa Valley).
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 Yountville, CA: "Napa takes Manhattan" could be the way to explain the hoopla around Thomas Keller's newest venture called Per Se located in the Time Warner Center at Columbus Circle. How is it possible that a chef from a tiny town in California can open in New York City to an instant waiting list?
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As students of best business practices we would like to point out that Chef Keller took most of his California team, including his dishwasher, to Manhattan to open Per Se and to train their counterparts in the East. While bad restaurant owners don't even know the name of their dishwasher, Thomas Keller knows this is a key position worthy of respect and proper training.
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Chef Thomas Keller is known the world over for his restaurant, The French Laundry, located in Yountville, California. We spent the day with him trying to learn his secrets. We think we have distilled a few of them here for you, but like any true artist, there is still mystery around a man who is worshipped by his employees and customers.
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The reservationist told us simply and elegantly, "Food is transformed when it goes through Chef Keller's hands."
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Television about creativity and values
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Being Broke Is Temporary
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This man, considered by many to be the best American chef, told us that he was completely out of cash in 1992. The pain of being broke was sharp the day he drove from Los Angeles to Yountville to look at a building that was for sale.
He fell in love. That love focused his mind on how he might buy the charming structure that was built in 1900 out of river rock and wood.
It had been a restaurant but the owners were tired and closed it to simply sell the building. Still broke, in 1994, Thomas Keller bought the sweet spot of his dreams.
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It's Time to Grow Your Business
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For every episode of the show each week we study the transcript and extract what we think are the most important lessons.
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These key points become a case study guide. This episode has twelve:
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1. Make A Small Amount
2. Learn From Mistakes
3. Be True To Yourself
4. Keep Dreaming
5. Put All Of Your Skin In The Game
6. Stay Charming
7. Take Dozens of Investors
8. Win Awards
9. Do What You Want To Do
10. Hire A Maitre D'
11. Hire People You Like
12. Buy From The Best
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»Small Business School Our first principles, mission & vision
»Small Business School By Business, Owner, State
»Small Business School TV Episodes: Business basics
»Small Business School Episodes by industry
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You need to own it, take charge ... Small Business School
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» Intangibles? The untouchables?
» Chambers of Commerce as change agents
» Direct marketing works
» Get Listed, then Invited ...
» Go to the next episode
 

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