Most everyone at Modern works on a team.

These are not departments or work groups; at Modern Postcard, they like the sport's metaphor because so many of the employees are involved in sports.

Jim and Steve surf, ski, skateboard, snowboard and cycle. CFO Bill Lofft is a long-distance cyclist. There are many young people at Modern and they seem to respond well to the idea of being on a work team. We also know there is a co-ed Modern softball team.

Topic for discussion: What example did you see in the television program that demonstrates team work at Modern?

Answer: You saw a light that flashes when a team needs help. Every customer is assigned to a customer service team. This means, since Modern can't control when what customers will call or email, one team -- on a given day -- could have dozens of orders while another team could have none.

Teams jump in to rescue other teams which tells us there truly is esprit de corps! In the complete interview with Steve you will discover that he thinks hard about the complexity of communication as the company grows. He is very aware that keeping every person informed of every thing that is going on now is impossible but he is still thinking about how to keep communication flowing.

You think about it: Do you have esprit de corps? If not, what can you do to get it? What have you done in the past that caused employees to work together better?