In 1984 Dr. Eli Goldratt wrote a book,
The Goal where he laid out his ideas now well-known as TOC, the
Theory of Constraints. Dr. Goldratt says to make improvements we have to know:
- What to
change -- what is the leverage point.
- What to
change to -- what are the simple, practical solutions.
- How to
cause the change -- overcoming the inherent resistance to change.
Topic for
discussion: It is no surprise that Steve thinks about constraint theory. He
is a process and systems guy and has been since he made his first sale to a
real estate agent. Where would Steve be today had he not been interested in
systems?
Answer: He could be the 21st Century Ansel
Adams or he could be running a $2 million dollar operation serving real estate
agents. We know he would not have 250 employees making 100 million post cards a
year for as many as 150,000 customers!
You think
about it: What is your weakest link? What can you do to strengthen it?
Where does the flow in your processes seem to divert or slow?
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