This family has always been committed to serving
their customers. Eighteen-hour days, seven-days-a-week --
whatever it took to get the job done and keep their customers in good health -- these people just do it.

In the process, they have created a first-class business. Opened in the United States in 1961, the two sons became pharmacists; and today, with 600+ employees, they have become the most productive pharmacy per square foot in the USA and they are a force for good that is helping to reshape Miami as a world-class community.

A classic family business, three generations of compassionate people are involved at every level of the operations.

Learn from people with large hearts and minds. Read the overview, transcript, and each point of the case study guide.

• CONTACT:
  Navarro Discount Pharmacies
  5959 NW 37th Ave
  Miami, Florida 33142
  Tel: 305-633-3000 Fax: 305-594-7603
  Email: Click here.
  URL: http://www.navarropharmacies.com

• THE TRANSCRIPT: Read the transcript and dig into the study guide. There is also a printer-ready version of the transcript.

• MORE CASE STUDIES ON RETAIL. "You've gotta love it." And you had better love people of all ages, sizes, shapes, nationalities, and backgrounds. That is retail.

• SELECTION: This family business came up on everybody's list and it took only a few minutes on the telephone to know their story should be told.

• LOOK AT STEP 5: EMPLOYEES

• JOIN, JOIN, JOIN. Never stop learning. We encourage you to join your national professional and/or trade associations and your local business groups like the Chamber of Commerce.
  
  Here are just a few of the groups in which the Navarro family is active:
  National Retail Federation. Don't be afraid of the "big boys." Also, network with everybody in your community.

• CHAMBER OF COMMERCE: In Miami, there is the Greater Miami Chamber of Commerce and the South Florida Hispanic Chamber of Commerce.
  
  Find your local Chamber of Commerce by clicking here. Also, every state has their own state association, such as the Florida Chamber of Commerce.
  
  At the very least, go to your local Chamber of Commerce, and become friends with the other business owners in town.

• CREATE YOUR OWN VIDEO LIBRARY:
  KEY ISSUES WITHIN SMALL BUSINESS
  If you are in business and you would like a few ideas to help you stay in business, these episodes of the show will help. Send an email, "Tell me more." You can "bicycle" each of these videotapes around to your circle of friends then collaborate with each other to discuss what works.
  · Staying Power
  · E-culture: "How do I get one?"
  · Knowledge Management
  · Exit Strategies & Liquidity Models

• WATCH QUALITY TV. This episode of the show airs on stations around the country -- check here. To find out which Small Business School episode is airing on your local PBS-member station, click here.

• SUPPORT PUBLIC TELEVISION:
  Become a member of your local station. If you are already, great. If not and your business is doing well, consider joining the Producers' Club ($1000).

• YOUR ROADMAP. We invite you to build your own business case online and interactively, a roadmap for your future. Register here and make it a collaborative project with your employees.
• COMMENTS OR QUESTIONS. We invite your comments and questions. Was the show inspirational and/or educational? We hope this show is both!