Navarro Pharmacy is big now. There's a corporate office and it would be easy for the owners to sit at their desks and look at reports generated by the company's sophisticated software.

Topic for Discussion: What does Luis do everyday?

Answer: He inspects what he expects. He visits a store everyday. This way he can see with his own eyes if the store is clean, if there are cars on the parking lot and if there are lines at the cash registers. He can also look into the eyes of employees, he can smile at them, he can ask them how they are doing and how their families are doing.

No matter how big you get, you will never be a success sitting at a desk.