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Overview Transcript Case Study Video
Visting every store... every manager ... most employees.
Every day a visit to a few stores
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Inspect What You Expect
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Navarro Pharmacy is big now. There's a corporate office and it would be easy for the owners to sit at their desks and look at reports generated by the company's sophisticated software.

Topic for Discussion: What does Luis do everyday?

Answer: He inspects what he expects. He visits a store everyday. This way he can see with his own eyes if the store is clean, if there are cars on the parking lot and if there are lines at the cash registers. He can also look into the eyes of employees, he can smile at them, he can ask them how they are doing and how their families are doing.

No matter how big you get, you will never be a success sitting at a desk.

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Key Ideas from this Episode
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1. Small Business School Do What You Know
2. Do A Lot With A Little
3. Pour Your Earnings Into The Future
4. Speak Your Customer's Language
5. Hire People Who Want To Move Up
6. Inspect What You Expect
7. Change To Meet Demand
8. Increase Profit Margins With Private Labels
9. Enroll The Next Generation In The School of Hard Knocks
10. Put Others Ahead Of Yourself
11. Be A Team Player
12. Develop Core Beliefs
13. Use Technology To Dazzle Customers
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Luis and Hattie talking about management styles.
Luis and Hattie talking about management styles.

If by chance you are dreaming of delegating the important task of physically watching the business up close, you've got the wrong dream.

You think about it: Do you need to spend more time looking at what causes the reports rather than just the reports?

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