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Mount Ephraim, New Jersey: In this episode
of the show we go to Main Street America (just outside Philadelphia) to look at
a classic family business, one that exists in most communities in America but
seems to be threatened by new distribution systems and mega-stores like Lowe's
and Home Depot. Talk about pressure... Yet, these small businesses may actually
thrive in our fast-paced, ever-changing business culture. Best practices is
what they do.
If a washing machine breaks, the parts needed to
fix it are on the shelf of their store. Owned and run by brothers, Rick and
Jeff Presant, the pros, the handyman, and the weekend warriors
(honey-do's), are all welcomed to buy appliance parts at All Brand
Appliance. With 12 employees and hundreds of ever-faithful customers, these two
are building a business on kindness. That's right, kindness.
Learn from people with large hearts and
minds. Read the overview, transcript, and case study
guide, and watch the video anytime but please be sure to tune-in to
the local broadcast of the show. |