Small Business School
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Overview Transcript Case Study Video
Just one Cloud 9 Shuttle.
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Thousands step on to Cloud 9 in San Diego
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WATCH TELEVISION THAT TEACHES
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Key Ideas of this episode
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1. Small Business School Buy A Big Company's Mistakes
2. Leverage Every Asset
3. Make People Smile
4. Explain Change
5. Be The Town's Top Citizen
6. Hire The Smile Then Teach
7. Hire Seniors
8. Integrate Technology
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San Diego, California: Upon arriving in America's Finest City with her beautiful, cloudless skies and moderate weather, you quickly discover that there are ubiquitous clouds at city's airport, Lindbergh Field. But here, they're called "Cloud 9" as in vans, a shuttle service from the airport to anywhere.

But it wasn't always so perfect in this perfect city.

In this episode of the television show we learn how John Hawkins and his team pulled a business back from the brink of bankruptcy and how they are now clearly banking on the future of San Diego.

It's a turnaround story. It's a branding story. And, it is a love story.

To begin this story we went to "our airport" that we know so well to meet the man who knows San Diego better than anyone. John Hawkins just loves this community. He loves her people. And because of his service, when we asked about a business to study, everybody recommended John -- the Chamber of Commerce, the Convention and Visitors Bureau, the Mayor's office, Economic Development and more.

  • READ THE TRANSCRIPT. Small Business School Reading the entire script of this episode of the show causes one to reflect on key ideas in critical ways. You will find that you can easily bounce from the transcript to the case study guide from that dialogue.
  • EXPLORE THE CASE STUDY. In the beginning these case study guides were prepared for the special broadcast by PBS into the schools and universities throughout the USA. Since that time, Prenctice Hall and Thomson Learning have include these case studies in their best-selling business textbooks.
  • SELECTION: Everybody had John Hawkins and this business on their list. He is everywhere doing virtually anything to help promote his favorite city in the world. Here are just a few of the awards this business has received:
    • Best of San Diego - 2001, 2002
    • 50 People to Watch – San Diego Magazine - 2001
    • Headliner of the Year Award - Entrepreneur – 2001
    • Center for Community Economic Development - CCED - Award - 2001
    • Freedoms Foundation Award – 2000
    • Access Award – Accessible San Diego – 1995 - 2001
    • Travelers Aid – Help on the Move - 1995 - 2000
    • Better Business Bureau Torch Award – Ethics in Business - 1999
    • San Diego Business Journal’s Best Companies to Work For Award – 1999
    • International Best Practices Award – Technology – Arthur Anderson 1999
    • Total Excellence In Management – T.E.I.M. Award – 1998
    • Recognized by the White House as a Leader in the Welfare to Work Program - 1998
    • Most Enterprising Business - 1995 - Bank of America
    • Environmental Responsible Award – 1995 – Industrial Environmental Association
    • Appreciation Award – - 1996 Republican National Convention
    • Best Practices Award – Strategic Alliances - Arthur Anderson - 1998
    • US Chamber - Mass Mutual's Blue Chip Award – 1998
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  • Exit Strategy and Succession Planning. 70% of all businesses fail to pass the baton to the next generation. They fail to reach sustainability beyond their personality. That business is called a lifestyle business.

    If you want to be rewarded for all your hard work, by the time you hit 40 years of age, you had better have some ideas about your own exit strategy and a succession plan. By 50 years old, you should have the basic elements in place. By 55, we all should be working on it. By 60, we need to be harvesting some of our equity (ESOP - DPO - IPO). In the key point of the study guide just above, review points 5 and 6.
  • 1500+ Questions and Answers within SmallBusinessSchool. Within every show there are about 15 questions and answers. Within the school, there is a place to record your answers to these questions. Your answers to the same questions that Hattie has asked all the other business owners become part of your own secure database where you have options to re-display your best answers within this site as your own profile page (that is this page), essentially an executive summary , a study guide and/or a transcript.
  • FIRST PRINCIPLES: Starting a business is the road to economic independence for most of us average people. Read a little more to see why incorporating a business keeps the passion of the American revolution alive!
  • MORE ABOUT FINANCES. We have a section about money and it can be useful. BUT -- and this is a big one -- we all need to know about RMA --The Risk Management Association. This is real insiders information on your financials so take note.

    This organization is the banker's banker. They know more about key critical ratios than anybody on earth. Over 3000 banks and 16000 other kinds of financial organizations contribute the essential financial data from their loan inventory to RMA's "Annual Statement Studies" to calculate key critical ratios for every major industry type (and for most subsets of business vis-a-vis the SIC and NAICS). With over 150,000 loans per year, that is statistical relevancy.

    Do you know the average key ratios within your industry? We haven't learned ours yet for the TV/Production Industry, so we all need to ask our banker. To really make a study of it, keep an eye out for the next seminar by RMA in your area. It'll be the best money you'll spend to understand the organic nature of your business, and learn what it is that your banker so quickly knows about your industry. For more, read online: RMA seminars, RMA history, and their small business scoring (i.e. used by the SBA for their Low Docs).

    If you'd like to study the history behind the RMA (it goes back to Robert Morris, a signer of the Declaration of Independence), click here.
  • SUPPORT PUBLIC TELEVISION:
    Become a member of your local station. If you are already, great. If not and your business is doing well, consider joining the Producers' Club ($1000).


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