The transcript for "The Top is the Bottom" with Dr. Keith Grint, Oxford University, Oxford, England and Pam McNair, Ed Lee, Sohrab Vossoughi, Steve Hoffman and Don MacInnis as seen on Small Business School the series on PBS member stations.

The transcript for this episode

last update: May 2007

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Leaders Have Followers

Check Arrogance At The Door

DR. GRINT: Well I think it's a very fine line between being confident and being arrogant. There are very few people who are confident enough not to be arrogant.

HATTIE: (Voiceover) These are the faces of confidence, not arrogance. Ken Done, Australia's most famous painter. Pamela Rogers, owner of Rodger's Chevrolet, a rare woman with an MBA who was succeeding in a male dominated industry. Gil Harper, owner of Weatherend, makers of fine outdoor furniture. And Tracy Myers, an entrepreneur who built a business for 20 years then sold it for millions.

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Transcript Segments


1.		Ask Who Is In Charge

2.		Think Beyond Yourself

3.		Try A Heterarchy

4.		Solicit Honest Critiques

5.		Learn To Negotiate

6.		Ask Before You Tell

7.		Check Arrogance At The Door

8.		Put Systems In Place

9.		Manage And Lead

DR. GRINT: I think the whole area of business encourages people who are going to be arrogant and confident and brash. You would not probably get very many people who are shy and retiring to be CEO's of major companies. There's an interesting book by Jim Collins, who talks about Level 5 leadership, and I think what, what Collins is saying is that bizarrely the most successful long term businesses are actually run by people who are personally modest as opposed to personally arrogant.

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