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Last Update: Wednesday September 20, 2017

Key Idea: Keep Improving

David Bowden, a partner in Transition Associations, says that capturing what employees learn so that it can be passed on to others is a precursor to growing the company.

Key Question:

A: 

Keep stretching yourself and ask employees to keep learning, too. 

Q:  What does Miles mean by the phrase, "continuous improvement cycle?"

A:  Miles says, "It starts with being able to query the best practices; then it moves into sharing the lessons which you're learning locally.

And then, they have a knowledge practice group that look at all of those lessons, refine them, translate them back into the best practice and also reflect them through again into the educational material." Therefore, everyday the lessons can be modified. There is no standing still.

Q: Once a knowledge management system is in place, what will always be the challenge for those assigned with the task of keeping it relevant?

A: Moaning and groaning by people who don't want to take the time to share and too few people using the tools so the "wisdom" is not complete. If every sales person is given the task of recording what they pitch to whom and with what pricing and deadlines but only half of the sales people post the information, the entire team is slowed.

Think about it

What rewards could be put in place to encourage every team member to participate?

Clip from: Knowledge Management

Westerham and Stockport, England: In this episode of the show we go inside truly global businesses that are changing the way we know things and understand who we are. They are each uniquely helping us all get the information revolution under control and helping to open the way to a knowledge evolution.

You'll meet Miles Corbett and David Bowden and their team in Westerham, England. In their hands information becomes knowledge, and their programs are saving businesses millions of dollars every year.

Then later in the show, you will meet Bill Daring, Jon Keefe, Nick Smith and the team at KMPInternet of Stockport. They are eliminating mundane tasks from the work area and creating access paths over the barriers between languages.
Historically, if knowledge were on a grocery shelf, it would have been among the most perishable items. Here we meet people who are giving knowledge much more shelf space, at a much lower cost, and as a durable good.

Today intellectual property is as important as physical property. Physical property sustains the body -- food and shelter; intellectual property sustains the mind, imparting meaning and value to life. 

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Transition Associates (DB)

David Bowden, Co-founder

52 Paynesfield Road

44 1959 543 900

Visit our web site: http://www.transition.co.uk/

Office: 44 1959 543 900

Business Classification:
Information Services

Year Founded: 1995

Keep Improving

DAVID: There's a whole lot of new thinking, a whole lot of tools and sort of smaller pieces of expertise and skills that you need to pull together, and risks to be aware of, all of those things that will get you delivering online, learning successfully.

So we see ourselves now as providing to companies that enablement to get to that point where they can successfully do e-learning courses.

MILES: It starts with being able to query the best practices; then it moves into sharing the lessons which you're learning locally. And then, they have a knowledge practice group that look at all of those lessons, refine them, translate them back into the best practice and also reflect them through again into the educational material. It's called a continuous improvement cycle.
 
 

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