The dry cleaning business is hard. All retail requires that the doors be open to serve customers and we think a retail service business is even more complicated than selling products. The challenge, the joy of serving people and the thrill of the chase are what drive owners to work long, hard hours. As one owner told us, running a business in not for wimps and we learn from Michael Novak that capitalism depends upon people who work hard. Homepage
Galen Buckwalter knows that his competitors are adding personality assessment and more in-depth tools for matching to their online offers. This is driving eHarmony to stay on the front edge of research to continuously improve.