My Library and Courses

Last Update: Tuesday February 9, 2010

All Brand Appliances

Search by…

Join now for access to all our clips!

For improved search results, please first login.

All Brand Appliances
	Lavish Special Treatment On Your Customers 2:15 \| Register or Log in \| Become a Member Professionals are All Brand's core customer base. Parts are parts but the service here is extraordinary and this is why customers come back nearly everyday.
	Keep Open to Opportunity 1:18 \| Register or Log in \| Become a Member Rick Presant says his Dad started All Brand because he had to drive too far for parts.
	Recruit Your Competition 1:31 \| Register or Log in \| Become a Member Owner Jeff Presant said his dad got a fast start by bringing in his competitor.
	Mentor Your Successor 2:52 \| Register or Log in \| Become a Member The founder of All Brand took time to teach the next generation.
	Listen to the Marketplace 1:43 \| Register or Log in \| Become a Member The second generation of leadership brought in technology and lowered prices.
	Create A Place People Want To Come To Every Day 1:02 \| Register or Log in \| Become a Member All Brand keeps customers coming back because it has knowledgeable employees.
	Require the Second Generation to Work For Others 1:27 \| Register or Log in \| Become a Member Jeff Presant worked for others before he was allowed to work for his Dad.
	Talk Through Problems 2:45 \| Register or Log in \| Become a Member Jeff and Rick Presant talk and talk and talk until a solution becomes clear.
	Treat All People With Great Respect 1:31 \| Register or Log in \| Become a Member Employees at All Brand feel valued and appreciated.
	Work Toward Digital Workflow 2:59 \| Register or Log in \| Become a Member When Rick Presant bought the business his Dad started, he dumped the old handwritten inventory system and installed computers. The software tracks sales, inventory and customer buying habits.
	Change 1:38 \| Register or Log in \| Become a Member For years All Brand had been serving primarily the professional appliance repairman and also has a small counter space for the do-it-yourselfers. It expanding by turning apartment building managers into customers.
	See Problems As Challenges 2:37 \| Register or Log in \| Become a Member Small business owners are tough because we face big problems everyday and we can't let one of them bring us down. Rick Presant turned a major snow storm into a positive experience.
	Keep Your Name in Front of Customers 1:05 \| Register or Log in \| Become a Member Rick Presant used supplier catalogs until customers pushed him to do his own.