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Last Update: Friday October 20, 2017

Flap Happy started by manufacturing hats!

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Flap Happy started by manufacturing hats!

Import A Good Idea

3:16 | Register or Log in | Become a Member

What does New Zealand have in common with Southern California?  Beaches and fair-skinned children.  The hat that helps kids in one part of the world turns out to help kids everywhere. More...

Finance Without A Bank

2:41 | Register or Log in | Become a Member

There are no business startup bank loans.  Every founder who wins money from a banker to get going had personal assets to use as collateral.  Or, they might have been lucky to convince a friend or family member to co-sign on a loan.  Laurie Synder, founder of Flap Happy, had to look beyond banks to make her darling hats. More...

Recruit Your Family

1:10 | Register or Log in | Become a Member

Wally Snyder, Laurie's husband, loves being with their children so he took over the moment-by-moment parenting duties yet he is also responsible for the physical plant of the company. More...

Ask Family to Work for Free

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The name, Flap Happy, is part of the company's success. Laurie was fortunate that her father, Marty, had spent over 30 years in the advertising business. The name came to them out of brainstorming session and Marty was vital to the discussion. More...

Sell, Sell, Sell

1:39 | Register or Log in | Become a Member

The old-fashioned, face-to-face selling still plays a role in revenue generation for Flap Happy.  Laurie's Mom, Judy, leads the sales efforts. More...

Surpass Customer Expectations

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Flap Happy products are sold by some tiny retail shops and in some of the world's biggest catalogs.  Laurie is proud that her little business makes the big guys very happy. More...

Make Business Easy for Customers

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At Flap Happy, customers get what they ask for. L.L. Bean is selling a cap with matching mittens as a set so Laurie provides the simple packaging to make it easier for them to ship the items together. More...

Set Profit Margin Goals

3:23 | Register or Log in | Become a Member

Host Hattie Bryant says that increasing sales won't necessarily increase profits.

Communicate With Customers

2:49 | Register or Log in | Become a Member

Laurie mails a catalog to customers and also posts her catalog on the web.  At markets she gathers more leads to add to her list.

Strive For Perfection

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The look on this designer's face says it all.  She is not happy and she is looking for ways to improve the product she is studying.  Everyone at Flap Happy is stretching to get better everyday.

Put People First

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The Flap Happy customer is easy to love!  Laurie seems to transfer her love for these adorable customers to her hard-working employees.  As we have heard from other owners, if you don't love people it's hard to build a business. More...