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Last Update: Wednesday August 23, 2017

The Service Industries - Business, Professional and Personal

Meet a legend in the day spa industry.

Pam_McNair-Wingate, founder, Gadabout SalonSpas, Tucson

Tucson, Arizona: Meet Pam McNair-Wingate, founder, Gadabout SalonSpas.  She virtually created a new industry -- day spas --  and she has begun the process of transforming an old industry -- the beauty salon. 

She wasn't always the visionary and pioneer.  But things changed when she was left with two young mouths to feed and she had never worked outside the home!  She took her instincts for nurturing and brought them into the workplace.  Today, from six locations around Tucson,  she and her team of over 200 professionals deliver the newest treatments from their spas and the freshest looks from their salons.  The company, Gadabout SalonSpas, is recognized as a leader in the day spa movement both in customer care and in business practices.

In the typical spas customers check in for a week to be pampered, to eat low-fat diets, and to participate in endless exercise classes. Day spas are different! Here you'll find only the pampering part. 

Pam has been a leader in this revolution from its beginning and she is helping to transform the salon business by setting an example for all. In recognition of her extraordinary leadership skills, Pam was named Salon Entrepreneur of the Year for the US at the Global Salon Business Awards presented in London.

View all the video clips...


The Key Ideas from this Episode of the Show

  1. Make People More Important than Your Cash
  2. Treat People with Deep Respect
  3. Think Hard About What People Need
  4. Just Do It Differently
  5. Teach Communication Skills
  6. Inspire Employees to Learn
  7. Put Controls Into Place
  8. Set Your Ego Aside
  9. Be Minister, Social Work, & Therapist
  10. Delegate with Design
  11. Stay Connected

It is a service if it is not a product!  Today the services industries account for 60% of all jobs.

Business Service folks include the IT,  finance (including the occasional bookkeeper), engineering, management, personnel,  insurance, brokers of every kind (including real estate), security, design services right on out to the landscaping people, and so many more. 

Professional Services require a degree in that discipline to even practice it!  The classic folks include the architects, CPAs, lawyers, and  doctors.  Today, it can even include everybody from educators to undertakers. 

Personal services include the folks who maintain your body including your nails, hair, muscle tone, weight, etc., and then handle how and where you take that body, i.e. the travel agents, delivery services, and more. 

Of course,  many retail businesses offer business, professional and personal services.

Most of us have enough stuff.  Making our lives more meaningful, whole, textured, aesthetic -- even more charming -- is the work of the service industries.

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Start a Business

Meet Nancy Goshow of Goshow Architects
This forty-person firm is changing the face of New York and the nation. Within this firm you will feel their love and commitment to architecture, New York City, and history.   They had a forty-year vision from the start!  More...

Key Question: How do I start a business?

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Grow a Business

Meet Leonor Ferrer of San Diego and Tijuana.  She worked for a customs broker, but her boss did not want to handle small accounts.  She quit that job and started her own business to serve the under-served. Today, she's considered one of the best.

Key Question: What is a path for growth?

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Buy a Business

Meet Andy Murstein, CEO, Medallion Financial,
the largest Small Business Investment Company for women and minorities, They'll grow to be a billion-dollar business by having others buy a piece of the action!  They've done an IPO.
Key Question: Can my business be my legacy?

Cactus & Tropicals, Salt Lake City

Sell a Business
Cactus & Tropicals.  At one time only the rich had exotic plants in their homes.  Now we all do.   Meet Lorraine Miller, as she nurtures her business, her people, and her customers.  Also, watch the clips as Lorraine tells us why she eventually sold her business.

Learn eight possible ways to exit your business!

Key Question: Who is the best buyer?

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