Ella Williams, founder of Aegir Systems, contractor to the US Department of DefenseAltoon + Porter, Architects, LA.   Professional Services. Ashley Postlewaite with  Darrell van Citters, founded  Renade AnimationAlbert Black, On Target Supplies & Logistics, Dallas, TexasVicki Bondoc, founder of Gemini Industries, BostonGary Salomon, FastSigns, Dallas and the USALupe Fraga, CEO, of Tejas Office Supply, Houston, Texas

THE SERVICE INDUSTRIES:

Crisscrossing all three of these service sectors are the Human Services, which include Guest Services (Hotels, inns), Health Services (Doctors, Dentists, Optometrists, etc) and Information Services.

 
 
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The Service Industry is the largest of all industries, employs more people and generates more dollars, than any other sector.

The value of the physical products involved within the transaction are important; however, the special talents of people are the primary value that is transferred. Because every business has a Customer Service component we can learn a lot from these people no matter what our business is.

There are many case studies below. And, there are eight steps (up over on the right). Small business owners talk about how they gained confidence from their succeses and learned through their failures.

Since 1994, Small Business School has traveled throughout the USA and around the world to visit people who have had the audacity to start and grow a business. Here you find people in the Service Sector and you can learn why they have been so successful.

You may also want to review all the stories of those people in those other business types that you find interesting. Walk through the study guides for all those business types that interest you. Insights from other businesses are transferable! If you can not find a business category, please let us know.

Stories of the founders Overview Case Study Transcript Video State
Aegir Systems Yes Yes Yes No CA
Boardroom Yes Yes Yes No CT
Computer Directions Yes Yes Yes No TX
Equity & Finance
Small Business School
Yes Yes Yes Yes USA
Fast Signs Yes Yes Yes No USA
Ferrer Brokers Yes Yes Yes Yes CA
Gemini Industries Yes Yes Yes No MA
OK Groups Yes Yes Yes No OR
Medallion Funding Yes Yes Yes Yes NY
On Target Supplies & Logisitcs Yes Yes Yes Yes TX
Renegade Animation Yes Yes Yes Yes CA
SoHo Yes Yes Yes Yes USA
Tejas Office Supply Yes Yes Yes Yes TX

Here you'll find an increasingly wider spectrum of possible service businesses.


CASE STUDIES. With such a high failure rate, please study each of these stories carefully. Also, learn more from the following: Get to know the Service Industry Association and your state associations, i.e. Connecticut Business & Industry Association. Don't be afraid of the "big boys." Also, network with everybody in your community. Find your local Chamber of Commerce by clicking here. At the very least, go to your local Chamber of Commerce, and become friends with the other retailers in town.