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THE SERVICE INDUSTRIES:
Crisscrossing all three of these service sectors are the Human Services, which include Guest Services (Hotels, inns), Health Services (Doctors, Dentists, Optometrists, etc) and Information Services. |
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The Service Industry is the largest of all industries, employs more people and generates more dollars, than any other sector. The value of the physical products involved within the transaction are important; however, the special talents of people are the primary value that is transferred. Because every business has a Customer Service component we can learn a lot from these people no matter what our business is. There are many case studies below. And, there are eight steps (up over on the right). Small business owners talk about how they gained confidence from their succeses and learned through their failures. Since 1994, Small Business School has traveled throughout the USA and around the world to visit people who have had the audacity to start and grow a business. Here you find people in the Service Sector and you can learn why they have been so successful. You may also want to review all the stories of those people in those other business types that you find interesting. Walk through the study guides for all those business types that interest you. Insights from other businesses are transferable! If you can not find a business category, please let us know.
CASE STUDIES. With such a high failure rate, please study each of these stories carefully.
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